Before you remove the door, be certain the bottom seal is not folded forward so that it does not seal. I fixed mine by opening the door partway and running my finger along the bottom, pressing the seal back in. If you need the manual, it is here:
http://www.manualshark.org/b/zanussi-6/
One of my favorite appliance help websites is:
http://fixitnow.com/
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