Can you come up with a more descriptive issue than tape won't play?
At the service counter I used to get complaints like the deck is broke.
I asked what is broke about it- Technicians spend a lot of time trying to find out what is not working on a unit and can miss the problem entirely as it is not stated- all this time costs the customer in the long run.
Technicians want to get the problem and deal with it. Something like it has no take-up, or the speed is off or slow, or the deck will not engage play, or the fast winds do not work. Get the idea?
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