Fabric softener and bleach dispensers

John,

try calling these people 877#
Your Model wm265ohwa

https://www.appliancepartspros.com/repair-help/lg-washer-wm2650hwa-repair/wm2650hwa-does-not-dispense-fabric-softener-detergent.html

or these folks too...800#
https://www.repairclinic.com/RepairHelp/How-To-Fix-A-Washing-Machine/595-200-1147934-/New/Lg-Washer-Dispenser-Not-Working-WM2650HWA

The dispenser itself could be clogged, misaligned, or damaged, and unable to dispense the detergent, bleach, or fabric softener properly. Inspect the dispenser for any damage and replace if necessary.

compartment 1: Detergent for pre-wash
(powder)
Before pouring in the detergent, make sure that extra compartment 4 has been removed.

compartment 2: Detergent for the wash cycle
(powder or liquid)
Liquid detergent should only be poured in immediately prior to the wash cycle start.

compartment 3: Additives (fabric softeners, etc.)
The fabric softener should not overflow from the grid.

extra compartment 4: Bleach
! Do not use Hand Wash Detergent because it may form too much foam.

Cleaning the detergent dispenser
Remove the dispenser by raising it and pulling it out (see figure).
Wash it under running water; this operation should be repeated
frequently.


Dado

If it's not leaking outside I wouldn't worry

Not sure if you've ever resolved this issue, but I'm dealing with it myself. I have come across this service manual that gives a very detailed illustration of the systems, how it works and how to test it.
Focus on pages 15 thru 25. Hope this helps you.
http://www.servicematters.com/maytag_library/docs/16026126.pdf

Yes you will need a service call, you may have a issue with the water valve or control, At the start of the cycle it should not be filling the softener dispenser till later in the program.

Is water left in the dispenser at the end of the cycle?
About two tablespoons of water remaining in the dispenser compartment at the end of the cycle is normal. At the end of the wash cycle, fresh water automatically cleans the dispenser. Check that the cycle is complete before opening the dispenser drawer.
Is the dispenser drawer clogged?
A clogged dispenser can block the flow of water through the dispenser and cause water to leak out. Manually remove the dispenser, and clean any leftover detergent or additives that could clog the flow of water through the dispenser. Also, check that the detergent drawer is always completely closed during the cycle. If the drawer is not closed completely, water can leak out onto the floor.
Are the additives dispensing too early?
Here are a few things that can cause the additives (detergent, fabric softener or liquid chlorine bleach) to dispense early:

• Check that the dispenser is not overfilled. Do not fill past the MAX fill lines on the dispenser. Overfilling can cause early dispensing of liquid chlorine bleach and/or fabric softener.
• Check that the detergent separator is in the correct position. For liquid detergent, the separator should be in the front position. For powdered detergent, the separator should be in the rear position. If the separator is in the rear position while you are using liquid detergent, it will dispense immediately, which is not how it is designed to work.
• Use powdered HE detergent when using the DELAY WASH option. Liquid detergent may dispense prior to the start of wash.

Are the additives dispensing too late?
The additives will not dispense until the proper time if the DELAY WASH option is selected.

I've had this same problem and solved it by removing the detergent/bleach/softener dispenser drawer from the machine and seriously cleaning out all of the "gunk" from the drawer and from inside the drawer area on washer. Sometimes I have had to repeat the cleaning and then the fabric softener begins dispensing again. I have model # 417.43042200 but it may work on all the Kenmore front loading washers.

Whirlpool has designed this drawer as a siphon feed and soap and softener go as 1, 2 punch followed by bleach mid cycle.

According to the manual on pages 12 & 13.

1. Place a load of sorted clothes into the washer. See “Laundry
Tips.”
■ Load evenly to maintain washer balance. Mix large and
small items. Items should move easily through the wash
water.
■ Load only to the top of the basket as shown. Overloading
can cause poor cleaning. Items need to move easily
through the wash water.
2. Pour measured powdered or liquid High Efficiency detergent
into the detergent dispenser. Always use the detergent
dispenser, and do not put detergent directly onto clothes in
the washer.
3. Add color-safe bleach (powdered or liquid) to this dispenser,
if needed. Be sure to match powdered color-safe bleach with
powdered detergent or match liquid color-safe bleach with
liquid detergent.
4. Pour measured liquid chlorine bleach into the liquid chlorine
bleach dispenser, if needed. Bleach is diluted and
automatically dispensed at the proper time during the wash
cycle.
■ Do not overfill. Do not dilute. Do not use more than 1 cup
(250 mL) for a full load. Use less with a smaller load size.
■ Follow the garment and the chlorine bleach
manufacturer’s directions for proper use.
■ To avoid spilling, use a cup with a pouring spout. Do not
let bleach splash, drip, or run down into the washer basket.
■ At the end of the cycle, a small amount of water may be
left in the dispenser. This is normal.
NOTE: Use only liquid chlorine bleach in this dispenser.

5. Pour measured liquid fabric softener into the fabric softener
dispenser, if desired.
■ Do not overfill. The dispenser holds 3 oz (94 mL), or a
capful of fabric softener.
■ The fabric softener is dispensed in the final rinse. If Extra
Rinse is selected, the fabric softener will be dispensed
during the Extra Rinse.
■ Do not spill or drip any fabric softener onto the clothes.
■ At the end of the cycle, a small amount of water may be
left in the dispenser. This is normal.
NOTE: Use only liquid fabric softener in this dispenser.
6. Close the washer lid.
7. Press POWER. This turns on the washer display.
8. Select a Wash Cycle. See “Cycles.”
9. Select the desired Modifiers. See “Modifiers.”
10. Select an Option, if desired. See “Options.”
11. Select Delay Wash, if desired. See “Delay Wash” in the
“Modifiers” section.
12. Press START. The wash cycle begins, and the display shows
the estimated remaining time. The lid will lock.
NOTE: If you do not press Start within 5 minutes of pressing
Power, the washer automatically shuts off.


The way that I read the manual, your color safe bleach would go in the detergent dispenser. Your liquid chlorine bleach would go in the bleach dispenser.

Please rate this solution

The control board program has many sensors built into the unit to determine when to dispense the bleach and the softener.  LG tech documents doesn't list when these liquids are dispensed so there must be a program that matches the current operation and loads of each wash program.  That's the best answer I can give you at this time.