Where do I put the water.

I had the same problem with my Bissell carpet cleaner. I tried all the recommendations but nothing worked. After reading all the blogs, I discovered that many people had the same problem. Fortunately, I still had the receipt from Costco which they honored and gave me a full refund. I was ready to throw it in the trash.

I haven't been able to locate Kirby manuals, but they do have good instruction videos for hooking up the shampooer, changing the belt, etc. Just click on the video you need.

http://www.kirby.com/Portals/0/videos.html

Water only goes into the cub in the handle. The dirty water gets put into the bowl on the canister part.

i find the kirby carpet washer is rubbish coz it leaves all the dirty water in your carpet and it goes smelly!

Few things:
Make sure the sponge and the valve under the sponge (water tank) is clean.
Make sure you follow the instructions (f you do not have the manual you can find one HERE)
See if the straw inside the water tank is not clogged (happens when you use toilet tissue or some other paper to dry inside of the tank after you shampoo)

Noise - if it is noisy al the time - it may need new shampooer brush roll. Also check the tray - bar brush roll bearings overheat and melt the tray... Never submerse brush roll in water when cleaning it. Clean it simply by lifting the shampooer nozzle and letting it spin for 10-20 seconds. If you have tu put it under running water - put it back in the shampooer nozzle (with tray and shield) put on Kirby and turn it on for 20 seconds or so. If it stays soaken wet - moisture damages barings.

Good luck

SEE MY KIRBY SHAMPOOING GUIDE...

http://reviews.ebay.com/KIRBY-CARPET-SHAMPOOER-INSTRUCTIONS-MANUAL-DIRECTIONS_W0QQugidZ10000000004594992

HOPE IT HELPS,
MARCI

You have the vacuum and the basin, you put them together just like when you vacuum but don't put water in the basin. There is a large white container that comes with the shampooer. you fill that up with water and then you place the vacuum cleaner and the basin on top of that. Now you will need the water hose (not the one that has the gas pump hadle). Hook that in the same spot that you do for vacuuming. Then you take the shampooing handle( it will have a trigger and a little white bottle and some tubes hooked to it) the one end of it hooks to the water hose and the other end hooks to the wands. There are 2 wands that come with your shampooer. At the end of those the shampooer head will be attached. There are two separate tubes there is a thick tube ( there two tubes fused together) and a thin tube, they hook to the large white container that you fill with water. Just look and you will see where they go. Then there is a tube that hooks to the shampooer head at the bottom. The you take the little bottle and fill it with your shampoo. You should have gotten some clips to hool onto your hose so that you can keep the tubes attached to it so they aren't in the way. You should be set. I hope I helped.

they are pretty easy to use you cant really put it together the "wrong way" they wont fit :-)

1. Raise the vacuum head all of the way up. 2. Remove the vacuum head by removing the belt and releasing it. 3. Place the shampooer head on the vacuum by securing the clamp and them put the belt on 4. Take the bag off of the vacuum by twisting at the base just slightly outward and lifting upwards and unclamp it from the handle 5. Put water and cleaner into the water resevoir. 6. Put the reservoir on to the kirby where the bag was by holding it parallel to the vacuum then using both hands, twist it outward slowly until it goes down onto the unit then twist back to parallel position. 7. Put the coil looking piece on the shampooer head on top where the hole is...it will only fit one way successfully. 8. Put the other end on the under side of the water reservoir. 9. Lower the shampooer head all of the way down on the carpet just like you would the vacuum head 10. Turn on the vacuum and reach down and turn the knob at the top of the reservoir, this will begin putting cleaner (tons of foam) onto the carpet. Just work in 3' x 3' sections, turning off the foam intermitently until you are finished. I hope this helps.