Hair dryer is the easiest way to thaw. To find cause:
Remove lower grill and disconnect the water line going through the
freezer door hinge.
Usually it is a push lock fitting, which requires you to push the
ring on the end of the fitting toward the center of the fitting while pulling (not hard) on the plastic tube. Now place a pan under the
separated plastic hose and try the water dispenser. If water comes out, your problem is a frozen water line in the freezer door. A warmer freezer temp may help, or you can order and install a WR49X10173 water tube
heater. (the heater may take 24 hours to thaw the line, but I have used it successfully several times. Cost about $50) If no water comes out the
separated tube when you try to dispense water, reconnect the tube at the hinge by pushing the plastic line back into the fitting. Now, at the back of the
refrig., disconnect the water line going from the water valve to the fresh foods compartment. Try to dispense water. No water at valve outlet = bad valve. Water dispensed from valve now = frozen
water filter or water line at back bottom of fresh foods compartment. (make sure you disconnect the right tube. If in doubt, disconnect them both, just get them back correctly so your
icemaker continues to work) Send me additional comments if needed. Don't rate before you try all the steps.
If water filter or water line/ reservoir is frozen, thaw with a hair dryer. If reservoir is frozen, check to make sure there is no frost on back wall of inside freezer, preventing normal air flow, allowing cold air to enter fresh foods compartment through return air vent at lower back of fresh foods compartment, resulting in freezing of water line / reservoir and possibly food in bottom bin.
I beleive I have the same problem. I find a puddle outside the lower left freezer door. I also find ice inside the freezer. there is a drain in the back of the freezer. The drain is not blocked but ice is around that area also.I tried raising the freezer temp but it still has ice build up. I think the puddle is from this ice build up when it melts & seaps out of the door. Help!!!!!!!!!
I discovered the same problem last night. Will anybody post a fix?
Same problem here as well. I've disconnected the water line into my side by side completely. Checked the drain and it flows fine. Still getting water dripping out the door...I'm guessing there is ice build up behind the panel door. Any fix for this?
I have the same problem. Clearly the leak is from the door itself. My leak though is on the right side of the freezer door near where it meets the fridge. It's like the insulation in the door is somehow wet. I did have build up on the floor of the freezer and I did clear the drain but that darn door keeps dripping. Help!
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