The product uses a power cord, if the power supply is a power cord with electrical connections at each end.
Figure 1: Power cord
The product uses a power module, if the power supply is a power cord connected to a power module.
Figure 2: Power module
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If the product uses a power module (adapter), go to Step two: Check if power is supplied from the power module.
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If the product uses only a power cord, go to Step three: Check if power is supplied from the power cord.If the product uses a power module (adapter), follow these steps to make sure that power is properly supplied to the product.
Figure 3: Power module
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Check
the power module part number against the part number listed in the
User’s Guide to make sure that the proper power module is being used.
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If the power module has a permanently attached power cord, do the following.
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Disconnect the power cord from the wall outlet.
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Disconnect the power cord from the product.
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Wait 30 seconds.
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Reconnect the power cord to the product and the wall outlet.
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If
the power module has a detachable power cord, disconnect the power cord
from the power module and reconnect the power cord to the power module.
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If the power cord was plugged into a surge protector or power strip, plug the power cord directly into a wall outlet instead.
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If
the product does not turn on, or the power light built into the power
cord does not glow, plug the product into a wall outlet in another room.
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If
the product or power light turns on when connected to a wall outlet in
another room, there is an issue with the power supply in the previous
room.
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If
there is still no power to the product, then the power module, power
cord, or product might be defective. Proceed to the next instruction.
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Connect the power module or power cord to another HP Deskjet or Photosmart product to see if the power module is functioning.
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If the power light does not glow, the power module might be defective. Replace the power module and the power cord.
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If
the power module or power cord works on the other product, the product
facing the issue might be defective. Proceed to Step four: Service the
product.
If the product uses only a power cord, follow these steps to make sure that power is properly supplied to the product.
Figure 4: Power cord
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Inspect the power cord for visible damage.
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If the power cord is damaged, replace the power cord.
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If the power cord is not damaged, continue with the next instruction.
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Disconnect the power cord from the wall outlet.
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Disconnect the power cord from the product.
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Wait 30 seconds.
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Reconnect the power cord to the product.
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Reconnect the power cord to the wall outlet.
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If the power cord was plugged into a surge protector or power strip, plug the power cord directly into a wall outlet instead.
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If the product still does not turn on, plug the product into a wall outlet in another room.
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If the product turns on when connected to a wall outlet in another
room, there is an issue with the power supply in the previous room.
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If there is no power to the product, then the power cord or the product might be defective. Proceed to the next instruction.
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Connect the power cord on another HP Deskjet or Photosmart product to see if the power cord is functioning.
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If the power cord does not work on the other product, the power cord is defective. Replace the power cord.
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If the power cord works on the other product, the product facing the
issue might be defective. Proceed to Step four: Service the product.
Step four: Service the Product
If you have completed all the steps listed above and are still experiencing a problem, service the product by calling hp at 1800-474-6836
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