I turned on the machine and the lights come on and it goes thru the cycles The water comes in and drains out but the dishes dont look like they have even been wet. The detergent door is open and detergent is gone but the dishes are dirty. I think to myself I forgot to turn the thing on.... so I hit the buttons again and come back later to the same thing dirty dishes and I know I turned it on this time. What is going on?
Check that both spray bars are turning. They can both be easily removed.
Once removed, make sure they are not clogged with stuff to prevent them from turning.
I assume you can hear water spraying around inside when it's washing, and that the dishes do get wet, and water does get hot.
Soap dispenser requires water hitting on it to open.
If dishes are hot, then they probably won't be wet as the unit has gone through a dry cycle.
You need to check that water flows into the unit at the various times in the cycle.
Please confirm more info to me and I will be happy to work with you to fix this unit.
OK. Now we're getting somewhere.
The upper basket can be in a full up, or full down position. There are two holes in the back of the dishwasher for a pipe on the upper basket to slide into.
Does the pipe penetrate the water duct on the back wall where one of the two holes is located?
I just put one of these in for my daughter and son-in law about a month ago, but I dont' remember exact details. Am looking at the manual.
Let me know what you see.
OK. Do you ever hear the motor run when the unit is supposed to be washing? I'm sure you hear the water pump out, but that's a different pump.
On the left hand side of the water duct, near where the holes were, there should be a device that hangs on the duct. It's called a Over pressure filter. Looks to be triangular shaped.
If you hear the motor run (above), also check that there are no accumulated food products around the inside of the plastic pieces at the bottom of the unit. You may need to remove some of the plastic pieces to see if anything is down there. Be careful though, at some point, when you remove the screws, the motor will drop out the bottom of the unit. No big deal, but depending on how old the dishwasher is, you may have to replace the gasket if you reassemble and it leaks.
To really access the pump impeller, you will need to remove the lower spray bar, then remove the three screws holding about a 10 inch diameter plastic ring around the pump. Then there will be a small housing that partly overlays the water duct up the back. Get that off, then you should be able to inspect the impeller, and confirm the water duct is all clear.
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the dishes are not wet I dont think the spray bars are turning
water comes in and goes out I dont hear any water splashing and there is no water touching the dishes, I have opened the door in the middle of the cycle and the dishes are not wet, took off the spray bars and cleaned them and put them back on, still no water spashing in the machine but it will go thru all the cycles and drain the water.
yes I tried running it thru the 9 min rinse only cycle in both positions no luck same result
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