Paper fan folds inside the fax machine.

Have you tried going to Brother Website. You might have to down load a driver for yoy unit

Press Menu/Set, 2, 4, 1.

2 Press ? or ? to select On, On+Image,

Off or Off+Image.

Press Menu/Set.
3 Press Stop/Exit.

To print a report

1 Press Reports.

2 Press ? or ? to select the report you

want.
Press Menu/Set.

This folded pattern indicates that the jam is being caused by a physical obstruction in the paper path section. I would suggest manually feeding a thick piece of cardstock paper and seeing if you can find the location of the jam, as it is most likely a piece of trapped paper or plastic tab that has come out of its original position.

-David.

see above

Check the flux capacitor, those usually go out on brother faxes.
I just replaced mine last week, same problem.

reinstall driver

If your machine is a Brother Intellifax 2920, it does take a TN-350 toner cartridge. Maybe you were wanting to replace the Drum Unit instead, DR-350. I'll bet this info is useful, yes?

the coling and oil must be checked

Make sure you are plugged into the LINE port of the fax machine.

check the paper feed roller.it might be worn out already