Recently switched from Verison to Comcast phone service and once I did this, the fax did not work.
Yes, we just moved (in Michigan) and our service at the new location is Comcast, including a digital voice line. Our fax wouldn't work - no dial tone even though the telephones would work. We were with Comcast before but we must have had analog. Checking the HP6310xi user manual - troubleshooting section - (online at HP site), I noted that the manual says the fax can't send or receive over a digital line. So, that's the problem and I'm not aware of any fix to that problem, except get a new all-in-one machine or new fax machine that works over digital lines.
Did you have fax service on the line?
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yes we spoke to comcast and they said it was an HP issue.
...more information Verison was analog and Comcast is digital... so does anyone know how to set up the fax using a digital phone service?
We have a cisco analog adapter for our digital lines, however, we CAN make calls to and from the fax using land and cel lines, but it will NOT connect to other fax machines whether receiving or sending.
Just moved to Virginia. Wife is working remotely to her job in Florida and connected the HP 6310 All-in-one but it will not Fax. Have Comcast Digital service for Internet, Cable & Phone. Equipment is recognized and installed but no Line is found when testing the Fax capability.
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