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Actually the hose is fine, but you really need to break it in... Dyson should have a robot at the factory break in the new hoses before shipping them with the new vacuums. I just got my first Dyson and it's an Ball Animal 2. Anyhow, I noticed immediately the new tube on the new vacuum was incredibly stiff. To the point that making use of the wand and attachments becomes a complete frustration.
Such an experience is not uncommon because engineers rarely dog food their own creation out of the box... Anyhow...
I had to stretch and massage my new hose aggressively for 20 minutes to get it to the point the vacuum wouldn't just flop over when I pulled it out. With the vacuum off I pinned it on the corner of the couch and maxed the hose out. Sitting 12 feet away watching TV I stretched and relaxed the hose over and over, pulling the full length a little harder every time. After 10 minutes of that I sat next to the vacuum and starting at the base of the hose, I aggressively stretched 3" of collapsed hose out to 12" with all my strength about 5 times like an accordion, over and over, before moving up to the next bit of hose. Repeat this workout the length of the hose. Now, I'm 6'6" and strong for a strong man, by the time I finished, the hose worked as seen in the marketing footage.
If the hose collapses and there is no suction, that is a sure sign of a clog. The clog will be on the opposite side of the collapsing hose from the motor. Good luck.
The blockage is in the wand itself - take it off the back of the machine and separate it from the gray hose. Hold the wand into the air and look through it. If you don't see the light coming through the other end, there is a blockage in the wand. Remove it with a long object like a metal hanger. The DC07 wand is slightly bent at the top - you should still see some light coming through the top though. Be sure to look through the metal rod end of the wand, otherwise you probably won't see anything anyway.
now you have a dyson leaf blower! not funny huh? Ok, just slow down and recheck your connections. Sounds like the motor is running backwards or you are hook up to the discharge. ck for baffles that block off the vacuum to the roller part when attachment is installed. If hose was collapsing then the restriction was or is in the hose. Don't poke through hose with anyrhing but a rounded end broom stick or you chance tearing the hose. Take machine outside to test run, but I think you already thought of that .:) Good luck. Will get back to you in a bit.
Yes I had the same problem on my animal Dysom. There is a button on the top of the dysom that turns the cacuum on. Right beside that button is another one that turns on and off the brush!!! Good luck!!! I accidently one day bumped that button and couldn't get my brush to work but after troubleshooting it, that was my solution.
Ok you have A blockage, Remove flexi hose completly from rear of machine & completly remove wand & handle from the hose.
Now check flexi hose for obstruction if none present move on to the wand & hanndle look down through tha wand for any obstruction look very carefully where the plastic handle meets alloy tube there is A slight bend here often A coin gets stuck here & flips accross to block oppening when you try to use wand.
If you cant see anything coin etc put hose back on machine & switch on there should be good suction from the flexi hose,
Now with machine still switched on push alloy pipe back on if the hose suddenly pulls back & there is poor or no suction you definately have A coin stuck at the bend.
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