My brew unit is stuck,

If the hot water spout and steam wand are functioning normally, but there is no water coming out of the coffee spouts during the rinse cycle, it is likely that there is a blockage in the water pathway leading to the brew unit.
Here are some possible causes and solutions:

1. Water filter: If your machine has a water filter, check to see if it needs to be replaced or cleaned.
2. Water tank: Check the water tank to make sure it is properly seated and that the water level is sufficient.
3. Water pathway: The water pathway from the tank to the brew unit may be blocked with scale or debris. Try running a cleaning solution through the machine to clear the pathway.
4. Brew unit: If the above solutions do not work, the problem may be with the brew unit itself. Check to see if it is properly seated and clean. If it is damaged or worn, it may need to be replaced.

If the problem persists, it may be necessary to have a professional technician inspect and repair the machine.

Descaling depends the size of the reservoir. I see the B60 but not the B66 at the Keurig site. The two units are apparently the same from searching the support side of the Keurig site: http://www.keurig.com .

For the Mini coffee makers, you use 20 oz of vinegar (2 10 oz cycles). For the larger Keurig units, it takes 48 oz of vinegar.

In either case, fill the reservoir with vinegar and put a large ceramic (12 oz mug for the mini unit) mug on the drip tray. Do not add a K-cup. For the B60 (and probably the B66), press the Brew button. Discard the vinegar after the cycle. Repeat the brew process until Add Water is indicated. Discard the vinegar each time. Then wait 4 hours with the unit on. Discard the remaining vinegar and rinse the reservoir. Fill the reservoir with 48 oz of water and brew several cups without a K-cup until the "Add water" message appears. Discard the water in the mug each time. Repeat the vinegar cleaning if De-scale still appears in the LCD. Run more water without the K-cup if you notice a remaining taste in the coffee after the rinse procedure.

For the mini, fill the reservoir with 10 oz of water, lift the Brewer handle and lower it after 5 seconds with no K-cup in the unit. Press the Brew button. Discard the vinegar after the cycle. After the first cycle, pour the other 10 oz of vinegar into the Cold Water Reservoir. Lift the handle and lower it after 5 seconds. Press the Brew button and wait until the light becomes steady. When vinegar starts to be dispensed, power off the unit. Wait 30 minutes. Then power on the unit and lift and lower the handle again. Then discard the vinegar after the cycle. Next run 4 rinse brew cycles with 10 oz of water each time. Discard the water each time. The unit should be ready to brew with a K-cup after the 4 rinse cycles.

I hope this helps.

Cindy Wells

Most coffee makers are cleaned by filling the reservoir with undiluted white vinegar (3 cups). (Do not add coffee.) Remove the water filtration disk if you use it before starting. Then start the brew cycle as if making a cup of coffee (including putting a paper filter or the permanent filter in the filter basket and close the lid). Put a decanter on the warming plate. After brewing, turn off the coffee maker and let stand for 30 minutes. Run another cup of vinegar through the coffee maker. Take the decanter filled with vinegar and discard the liquid (pour down the sink drain). Rinse the decanter. Fill the reservoir with clean water and put in a new paper filter (or clean the permanent filter and put it back). Again do not add coffee. Run a brew cycle to rinse the unit. Discard the water that is in the decanter after the brew cycle. Do a second clean water only brew cycle (with new empty paper filter or permanent filter after cleaning again). However, if you notice an odd taste, repeat the rinse cycle.

You can alternatively use the Mr. Coffee Coffee Maker Cleaner (mix as directed on that package). In either case, this removes mineral deposits (calcium from hard water). For soft water, the cleaning should be done every 80 brew cycles. If you have hard water, do this every 40 cycles.

The manual is available from www.mrcoffee.com/Product.aspx?pid=121 , if I have the correct product version. For some reason this site isn't coming up for me today. Check the manual to find out if there is any specific details for cleaning that aren't shared with other Mr. Coffee products.

I hope this helps.

Cindy Wells

Allow the unit to complete the rinse cycle.
It may take several jugs of water to complete.

My keurig did the exact same thing. Stuck on large and wasn't pulling water into coffee maker so it would only dispense a small amt of coffee. I turned it off for about 10 mins. Emptied the reservoir and filled it half way with white vinegar. Ran several cups through and after 2nd brew it ran faster and after the 3rd run with vinegar all the size cup lights came back on. It is working great now. Just empty reservoir with remaining vinegar and rinse. Run a couple cycles of plain water through the coffee maker to rinse out vinegar. I hope this works for you.

Take the brew unit out again, and try to twist the rotational mechanism so that the little arrows in the front of the axis align. This should allow you to insert the unit.
On insertion, you might also need to push the little handle on the front of the brew unit to allow the coffee trough to fit.

Try running the clean cycle again, that sometimes will help the machine to reset.

There might be some residue in the machine, you can try using some ScaleKleen which is activated citric acid, use a very small amount diluted in water(about 1/4 teaspoon). Run brew cycle with solution, after cycle complete, rinse reservoir, and run about 4 cycles with fresh water. This will clean out your machine.

http://www.starbucks.com/customer/faq_qanda.asp?name=brewequip

Try first to continue filling up the water resovoir (UP TO FOUR times) to see if the machine completes the rinse cycle on its own. If that doesn't work contact Gaggia Customer Service in the US at 888-389-4123. Sally there was VERY helpful and should be able to resolve your problem.