Brother DCP-8080DN All-In-One Laser Printer Logo

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Anonymous Posted on Jan 03, 2013

False paper jam error won't reset - Brother DCP-8080DN All-In-One Laser Printer

  • Susan Kirchhefer
    Susan Kirchhefer Oct 18, 2017

    After months of frustration with this same problem, pulling everything apart looking for a tiny scrap of paper and pushing card stock through the feed with absolutely no problems, being told online that there HAD to be a small scrap of paper somewhere - I remembered I had an extra carriage (the thing the toner cartridge sits in) sitting around that I bought by mistake a few years ago. Put it in and VIOLA! problem solved. Good luck to anyone else looking for help with the same problem.

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1 Answer

Ubaid abid

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  • Expert 164 Answers
  • Posted on Apr 17, 2019
Ubaid abid
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4 Related Answers

Anonymous

  • 158 Answers
  • Posted on Jun 09, 2008

SOURCE: False Paper Jam Message

Probably a jam sensor is dirty or stuck. Look through the paper path for a stuck plastic sensor arm, or dirt or paper dust on photocell typr sensors.Paper sensors are normally located near where paper feeds, and where it exits the machine. The paper must pass over these sensors as it travels through the machine.If a scrap of paper is left on the sensors, they will report it as a jam. If you can, try manually pushing a sheet of paper through the printer, ONLY in the direction it normally feeds. This may free up a stuck sensor arm, or force out the jammed scrap.

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Anonymous

  • 3917 Answers
  • Posted on May 25, 2011

SOURCE: Brother HL-3040CN says it has

Hi,

I do understand that you have got the piece of paper removed from the printer. Even after this when its still showing the same error it's for sure that there is some more bits strangled inside. Please remove the toner and then check or clean the printer thoroughly. Also remove and straighten the papers that are there in the stack.

Hope you have the manual for the same to understand how to clean the printer. I am posting the manual for your reference:

http://www.retrevo.com/pdf/23576ci662/90/Paper+jams+and+how+to+clear+them#q=Brother+HL-3040CN


Anonymous

  • 1157 Answers
  • Posted on Jul 06, 2011

SOURCE: Brother MFC 8460n paper pickup

Hi tkennedy0720,

Please follow these steps to assure you have made sure there is no jam.

1. Press the cover release lever to open the front cover.
reyjoshua07.gif

2. Take out the drum unit and toner cartridge assembly.
reyjoshua07_0.gif

3. Open the back cover.
reyjoshua07_1.gif

4. Pull the tabs at the left and right hand sides toward you to open the fuser cover (1).
reyjoshua07_2.gif

5. Using both hands, gently pull the jammed paper out of the fuser unit.
reyjoshua07_3.gif

6. Close the back cover.

7. Put the drum unit and toner cartridge assembly back in the machine.
reyjoshua07_4.gif

8. Close the front cover.

9. Press the cover release lever to open the front cover.
reyjoshua07_5.gif

10. Take out the drum unit and toner cartridge assembly.
reyjoshua07_6.gif

11. Hold down the lock lever on the right and take the toner cartridge out of the drum unit. Take out the jammed paper if there is any inside the drum unit.
reyjoshua07_7.gif

12. Put the toner cartridge back into the drum unit until you hear it lock into place. If you put it in properly, the lock lever will lift automatically.
reyjoshua07_8.gif

13. Put the drum unit and toner cartridge assembly back in the machine.
reyjoshua07_9.gif

14. Close the front cover. Pull the paper tray completely out of the machine. Use both hands to slowly pull out the jammed paper.
reyjoshua07_10.gif

15. Press the cover release lever to open the front cover.
reyjoshua07_11.gif

16. Slowly take out the drum unit and toner cartridge assembly. The jammed paper may be pulled out with the toner cartridge and drum unit assembly, or this may release the paper so you can pull it out of the paper tray opening.
reyjoshua07_12.gif

17. Put the drum unit and toner cartridge assembly back in the machine.
reyjoshua07_13.gif

18. Close the front cover.

20. Put the paper tray firmly back in the machine.

21. Take out any paper from the ADF (automatic document feeder) that is not jammed. Open the ADF cover. Carefully pull out the jammed document to the left. Check for and remove any small pieces of paper stuck in the machine. A small piece of paper stuck in ADF will cause a document jam.
reyjoshua07_14.gif

22. Close the ADF cover. Press Stop/Exit. If the Document is jammed under the document cover. Take out any paper from the ADF that is not jammed. Lift the document cover. Pull out any jammed documents to the right. Again, carefully check for and remove any small pieces of paper.
reyjoshua07_15.gif

23. Close the document cover. Press Stop/Exit. If the Document is jammed at the output tray. Take out any paper from the ADF that is not jammed. Pull the jammed document out to the right.
reyjoshua07_16.gif

24. Press Stop/Exit. If the Document is jammed in the duplex slot (only for machines which support Duplex printing). Take out any paper from the ADF that is not jammed. Pull the jammed document out to the right.
reyjoshua07_17.gif

25. Press Stop/Exit. Make a Copy to test. Before placing your document(s) in the ADF verify the error message "Document Jam" in no longer displayed on the LCD. If the error message continues to appear on the LCD, please contact Brother Customer Service from "Contact Us". Verify the ADF document support (located on the top of the ADF) is pulled out. Verify the document(s) are between 5.8 to 8.5 in. wide and 5.8 to 14in. long. Make sure the documents are inserted face up in the ADF, top edge first. The ADF can hold up to 50 pages and feeds each sheet individually. Use standard 20 lb (80 g/m²) paper and always fan the pages before putting them in the ADF.

Note:
DO NOT use paper that is curled, wrinkled, folded, ripped, stapled, paper-clipped, pasted or taped. DO NOT use cardboard, newspaper or fabric. Make sure documents written with ink are completely dry. Adjust the paper guides to fit the width of your documents. This ensures the document(s) will feed straight, preventing jams. Make a copy listed below:
For MFC users :
Press Start.
For DCP users :
Press Copy located below the LCD and then press Start.

Hope it helps.

Thank you for using FixYa.

Anonymous

  • 29 Answers
  • Posted on Oct 26, 2012

SOURCE: BROTHER MFC 230 will not feed paper after a jam. unjammed paper. reset. still won't feed. help!

Had a similar problem with a HP laserjet and after much searching discovered a tiny piece of paper stuck in the printer. When you remove jammed paper make sure that you follow the manufacturers instructions, and verify that no torn off bits remain in the printer. A piece of paper 2mm wide or less could be the cause of all your problems and can be very hard to find.
Use a torch.

John

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Open all the doors including the bypass door and remove the trays. Get a flashlight and look for a tiny piece of paper covering a sensor. Also try this for a false paper jam error state. Check the Auto document Feeder (ADF) as well, last video.

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Hello Chris! Welcome to FixYa!

If you are facing False Paper Jam error in your HP Laser Jet 1312nfi but If you cant see any obvious paper jams, try to look closely into the rollers or the inside. There could be some tiny paper shreds stuck within those rollers. Or there could be a tiny piece of paper blocking the printer's sensor and thus giving you a false paper jam error.
The rollers should be cleaned if the paper fails to feed smoothly into the unit. All document and media rollers should be cleaned using a lint-free cloth lightly moistened with water.

1. Turn Off the printer and unplugged power before cleaning the rollers. This will allow the rollers to be turned by hand in most cases.
2. Remove the rear access door to access the rollers. Clean any dust and debris from the rollers.
3. Open the back of the printer and check metal paper rollers (not the rubber rollers) in the interior of the printer. They should be clean and move freely. If these are not bright and shinny or have buildup on them, they should be cleaned. Also clean any dust and debris off of the rubber rollers.
4. Close the back cover and reattach the rear access door.
5. Plug the power cord back in and power the unit up. It should reinitialize for about 20 seconds.
6. Print another extended self-test page.
After following these steps carefully, False Error message will be disappeared.
I hope this solution helps you
Let me know if you have any confusion in your mind.


Sir, Your Rating as FIVE Stars for this solution and words of appreciation will be esteemed

Thank You for taking my service


Concerned: Muhammad Uzair
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