HP LaserJet 3015 All-In-One Printer Logo
Anonymous Posted on Dec 27, 2012

HP 3015 stopped scanning. It still prints, and goes through motions of scanning, but page is blank

The scanner had been working fine, but all of a sudden, when we scan, the pages are blank. It still prints and copies just fine. I have cleaned the "blue light bar", but that didn't help. Any suggestions?

  • Anonymous Dec 29, 2012

    did not solve my issue. printer is not a color printer, won't scan documents, only get a blank page

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1 Answer

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  • Expert 47 Answers
  • Posted on Dec 27, 2012
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Joined: Dec 25, 2012
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HELLO

First of all,



Isolate to a wall outlet and not a strip.

Remove the cartridges.

Remove the power plug and then reconnect.

Reinstal the cartridges.

Try to do a copy direct from the unit.

NEXT


Print a self test page and check for Yellow or Magenta to rule out a partially empty cartridge.


  1. Load plain white paper in the input tray.
  2. Touch the ATM button (HP 3015 stopped scanning. It still prints, and goe - c01671671.gif ) next to the SetupHP 3015 stopped scanning. It still prints, and goe - c01629002.gifrc="/uploads/images/c01629002.gif" alt="c01629002.gif" class="h_mi" /> ) in the lower-left corner of the controHP 3015 stopped scanning. It still prints, and goe - c01185072.jpg
  3. Touch the right arrow button (c01185072.jpg ) to select Tools HP 3015 stopped scanning. It still prints, and goe - c01185072.jpgthen touch OK .
  4. Touch the right arrow button (c01185072.jpg ) to select Printer Status Report , and then touch OK .

5 Related Answers

Anonymous

  • 1 Answer
  • Posted on Oct 21, 2008

SOURCE: hp laserjet 3050 scans copy with streaks in windows vista

hp laserjet printer 3050 reinstall pritner driver.

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Anonymous

  • 160 Answers
  • Posted on Jan 06, 2009

SOURCE: problems with HP deskjet f380. Will not print... scans and copies

the system for vista and xp is near to similar. so just click the following links 1 by 1 and go through the instructions as you r missing any minor step to be followed in loading your printer How to load a printer on a pc step by step instructions
http://freepctech.com/pc/xp/xp00168.shtml
How to load a printer on a pc step by step instructions
http://kb.iu.edu/data/aksl.html
Installing a printer on a Windows 95/98 network
INSTALL THE PRINTER on a PC
ENABLE PRINTER SHARING
MARK the NEW PRINTER as a "Sharable" Printer
INSTALL THE PRINTER ON THE OTHER PCs
Troubleshooting Windows 95/98 networking problems
 
http://www.mcgill.ca/ncs/products/soho/networking/printer/
 
How to install a printer driver locally for a remote printer in Windows XP/ Windows 2000-
http://support.microsoft.com/kb/282842

Anonymous

  • 1 Answer
  • Posted on Jun 22, 2009

SOURCE: HP 9250C: 1st page scans fine, following pages are blue

calibrate the scanner

Anonymous

  • 255 Answers
  • Posted on Jul 04, 2009

SOURCE: scanner error 12

uninstall the software of scanner and reinstall it
check your cables for loose contacts

Anonymous

  • 23 Answers
  • Posted on Jan 13, 2010

SOURCE: Copying and scanning don't work but produce all-black image

Hi,

please clean the scanning glass and also the feeder.
Open the machine check if any paper has struck anywhere inside.
In most of issues it will work, if this does not works call your technician to troubleshoot the problem

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Very bed image when i print a page on hp 3015 lase

is the toner cartridge original or reffiled.
Try with original one.
check if the image you print is correct printed on drum
to do this print something and when the printer start to pull the paper stop the printer by open a door. then pull out the toner cartridge and look the drum if the image seems ok If you see bad image you have problem with laser scanner or charge of drum.
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How do I remove white streak from copy when i use my 3015?

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Now if the white streak is very fine and the above procedure does not work then it is most likely something stuck to the scanner glass. To test for this print out a report from the operation panel or if you have the machine connected to a PC print something from there. Are your print outs ok? If so it means that it is definately something on the scanner glass. To locate it and clean it just make a copy of something. Now take that copy with the blank line on it and place it in the feeder just as you did with the original. now wherever the blank streak is lined up on the machine is where the spot is going to be on the scanner glass. Just open the cover where the documents go in and look for the strip of glass that runs from side to side. Your copy passes over this glass when it is scanned. Where the blank line hits this glass is where the trouble spot is. Just clean the glass with a cloth that has some glass cleaner sprayed on it. This should resolve the problem.
Good Luck and Thank You for using Fixya.
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I have an HP LaserJet 3015. I got a new computer

- uninstall everything again
- browse your disc
- open "Setup" folder
- copy "Scrubber.exe" and "scrubber.ini" to your desktop
- run "Scrubber.exe"
- restart PC
- reinstall software
- enjoy
----------------------------------------------------------
- p.s. this will not work under windows 7
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