The scanner had been working fine, but all of a sudden, when we scan, the pages are blank. It still prints and copies just fine. I have cleaned the "blue light bar", but that didn't help. Any suggestions?
HELLO Print a self test page and check for Yellow or Magenta to rule out a partially empty cartridge.
First of all,
Isolate to a wall outlet and not a strip.
Remove the cartridges.
Remove the power plug and then reconnect.
Reinstal the cartridges.
Try to do a copy direct from the unit.
NEXT
SOURCE: hp laserjet 3050 scans copy with streaks in windows vista
hp laserjet printer 3050 reinstall pritner driver.
SOURCE: problems with HP deskjet f380. Will not print... scans and copies
the system for vista and xp is near to similar.
so just click the following links 1 by 1 and go through the instructions as you r missing any minor step to be followed in loading your printer
How to load a printer on a pc step by step instructions
http://freepctech.com/pc/xp/xp00168.shtml
How to load a printer on a pc step by step instructions
http://kb.iu.edu/data/aksl.html
Installing a printer on a
Windows 95/98 network
INSTALL THE PRINTER on a PC
ENABLE PRINTER SHARING
MARK the NEW PRINTER as a "Sharable" Printer
INSTALL THE PRINTER ON THE OTHER PCs
Troubleshooting Windows 95/98 networking problems
http://www.mcgill.ca/ncs/products/soho/networking/printer/
How to install a printer driver locally for a remote printer in
Windows XP/ Windows 2000-
http://support.microsoft.com/kb/282842
SOURCE: scanner error 12
uninstall the software of scanner and reinstall it
check your cables for loose contacts
SOURCE: Copying and scanning don't work but produce all-black image
Hi,
please clean the scanning glass and also the feeder.
Open the machine check if any paper has struck anywhere inside.
In most of issues it will work, if this does not works call your technician to troubleshoot the problem
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did not solve my issue. printer is not a color printer, won't scan documents, only get a blank page
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