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Michel Shadowens
Michel Shadowens Posted on Dec 26, 2012
Answered by a Fixya Expert

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Suddenly every button, including the Feature Button, rings to a single extension in the office. What happened and how do I fix it?

We had no power failure that i am aware of, all the other phones in the office seem fine (and are different models), but every button on the phone at the reception desk rings to the same extension, including the hold button, release, feature- everything!

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1 Answer

Phonemaster4

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  • Expert 110 Answers
  • Posted on Feb 09, 2014
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Joined: Jul 13, 2010
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Try changing phones, I believe the power surge got to this phone.

5 Related Answers

A

Anonymous

  • Posted on Nov 19, 2008

SOURCE: Norstar M7310 Phone's Buttons Don't Work At All

What system is this on? Sounds like the system is going downhill.

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Anonymous

  • 4 Answers
  • Posted on Jan 30, 2009

SOURCE: Any button pressed on admin phone calls another phone's v.m.

Sounds like one of the speed dial buttons is stuck down on that phone

Anonymous

  • 192 Answers
  • Posted on Mar 20, 2009

SOURCE: Every button including feature Meridian 7310 calls to an internal

Sounds like a stuck button.

Do what I call the rake... swipe at the keypad over and over, look to see if there is any button lower or depressed on the keypad or buttons.

Someone may have spilled something on it (cola, coffee), and the set may require to be taken apart if there is a stuck button.

consultel1

george peters

  • 860 Answers
  • Posted on Nov 02, 2009

SOURCE: Incoming calls sound only on reception desk.

Programming2.gif is done on M7310, M7324 and T7316 sets.
To set up ringing you need to enter programming by pressing the feature key followed by **266344.When prompted to enter the password enter 266344.
The screen should say TERMINALS&SETS. The 4 top line/feature keys are now used for programming.
At the terminals&sets prompt, press the show key (top right arrow). The display should now ask for an extension number. Enter extension number you wish to program ringing on. Press the show key (top right arrow)
The display should sat LINE ACCESS
Press the show key (top right arrow) .
The display should say LINE ASSIGNMENT.
Press the show key (top right arrow) .
The display ask for a line number. press list
The display should say line 001: appear only
press the Chng key till it says appear & ring
press next key (lower right arrow)
The display should say line 002: appear only
repeat the procedure the same as line 001 for the remaining ringing lines

press the release key when finished

Testimonial: "Great! Very specific and easy to follow instructions. Thanks for your fast response. RO"

consultel1

george peters

  • 860 Answers
  • Posted on Apr 10, 2010

SOURCE: All buttons dial the same line.

Check to see if the one touch button for the cash office is stuck down, sometimes the corner will stick but is hard to notice its down.

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I have Norstar M7310, we have 6phones in our office and question on one of phone ext. 241. when calling ext.241 all phones are ring, but when calling other ext.phone is okay will only that phone rings. ...
Sounds like extension has put the phone on transfer. You can try these steps on the Extension 241 phone and see if it will correct the issue. 1. Press the Feature button, then * 2
2. Push the button you want to program
3. Display will read "Intercom #:__"
4. Enter the extension number
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Jan 07, 2011 • NorStar M7310 Corded Phone
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Our office has a combination of Norstar M7310 and Norstar M7208 phones. One of our M7310 phones died today and I wanted to trade it out with a M7310 that was in my office. I followed how to turn off the...
Dial "F * 0" (Feature, star, zero), which is Button Inquiry, and press an intercom button to see the extension number of the telephone. If Set Relocation is set to "Yes", then the extension number & mailbox will follow the phone when it is moved. Move only two phones at a time, and wait until they completely "boot-up" before moving additional phones.
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Aug 04, 2010 • NorStar M7208 Corded Phone
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On the Avaya Phone System, how do you configure two phones to have the same extension. (4412D+)
You can not have 2 phones with the same extension number. But you can programm a "coverage" button on each phone. IF YOU HAVE A MERLIN MAGIX OR MERLIN LEGEND:

At the phone, press :
SPKR #00
Press a button, it will say on the display if the button is "Blank" or has another feature programmed on it. When you find a button you want to program, press it.
On your display will read "list features", press that button.
press the more button until the features listed are "Coverage". Press the button next to "Coverage"
now it will say "Primary", "Secondary" or "Group", Press "PRIMARY", then press the "enter" button on the display.
Next, enter the extension number you want to ring on your phone, and press the "Enter" button on the display.

When finished, press "HOME" to exit programming.

It has been a while, so I might have confused or flip-flopped the order of the extension/primary part, but you will see.

Repeat that for each users phone. Now, when their phone rings, it will ring on your phone as well, so you can pick it up.

IF YOU HAVE AN IP OFFICE:
GO into Manager, select the main extension, then go to the "Mobility" tab, check the "inteernal twinning" box, and select the 2nd extension. Save the config (will only be a merge)

Now when the first extension rings, it will ,make them both ring. If you make a call from the secondary extension, it will show as if you are calling from the main one.
Read full answer
Dec 01, 2009 • Avaya 4412D Corded Phone
3helpful
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Want to turn the ringer off unless receiving a transfer.
This feature determines how each outside line or pool assigned to an extension rings. You can specify Immediate Ring, Delayed Ring (telephone rings after a 20-second delay), or No Ring. Delayed Ring is useful for backup coverage on shared lines or pools, such as for secretaries who cover each other’s lines. No Ring is useful for all extensions except 10 when an operator answers all calls, or for telephones with no regular users, such as those in conference rooms. To change the way outside lines or pools ring at an extension:
To change the way outside lines or pools ring at an extension: 1 Press "Feature" , "00", "System Program ", "Central Tel Program" at extension 10 or 11.
2 Enter the number of the extension to be programmed for Line Ringing. The green lights next to the line or pool buttons show the current Line Ringing settings for all lines or pools assigned to the extension. (If a line or pool is not assigned to a button, the green light next to that button is off.) The following ringing options can be shown by the green light next to the line or pool button: • Immediate Ring — on steady • Delayed Ring — flashes slowly • No Ring — flutters quickly • Immediate Ring is the factory setting for lines; No Ring is the factory setting for pools.
3 Press the line or pool button until the button light shows the correct setting (the setting for the currently selected line or pool also appears on the display).
4 Continue programming, or exit programming mode.
Read full answer
Aug 06, 2009 • AT&T Lucent MLS-12D Phone
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Extension call
You need to page an extension.
To program this on a button:
press feature 00
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press the right intercom and *10
press feature 00

To use, just press the button you just programmed. It will grab intercom and dial *10. Conversly, you can press intercom *10 to do the same.

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Aug 05, 2009 • Avaya Corded Phone avaparp18d
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Phone not ringing
This feature has to be enabled on extension 10 or 11
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Cheers
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Jul 09, 2009 • AT&T Lucent MLS-12D Phone
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Dial code features for setting up extions buttons.
Look around for a little red book about 4x6 inches. It has all of the feature access codes for a partner phone.

Feature buttons for intercom are programmed by FEAT 00
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End by pressing FEAT 00

Carl
Read full answer
Sep 05, 2008 • Lucent PARTNER18 Corded Phone
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Ring back
If you call the extension internally, does it just ring no answer?

You will need to go into programming:
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Feature 00
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#310
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pres the 1 button
the display will say 1-Assigned
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Jan 02, 2008 • Lucent PARTNER18 Corded Phone
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Problems with Intercom
Yes, you just need to program those buttons on your phone. Press "feature" then "redial" then press the button you want to program, then press "1" then it's extension # (example: 1-0-0 to program the button for extension 100) then press "feature". After you've programmed those extensions, the intercom should work.
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Programming the DSS/BLF
Need to login in system and program buttons from there.
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I have Norstar M7310, we have 6phones in our office and question on one of phone ext. 241. when calling ext.241 all phones are ring, but when calling other ext.phone is okay will only that phone rings. ...

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