I recently uninstalled Printmaster Silver 12 (temporarily needed all the hard drive space I could get), and now I am trying to reinstall. The install process gets to the registration phase, gives the message that the program is already registered, and then freezes. When I try to run the program, I get the error message that PMUSERS.dat is in use. Can you help me? Thanks KT

i would uninstall it then reboot your computer and then reinstall it. The software is fully working in vista and windows 7. So i am guessing there was a hiccup when copying files during install. I would also check drive c: or whatever drive you are installing it to , for errors

I suspect that when you re-installed 10 it corrupted in some way and did not install properly. If you are using the same computer as before and the same software disc as before, then unless you had an update, which changed printmaster 10, it should be the same as before.
The only updates to Printmaster 10, would have been around a few years after it came out. There are no software updates for any software that still works only on XP as the system is now redundant.

Try re-installing Printmaster 10.

May have to uninstall it first, then reinstall it.

Click START button, lower left corner
then click Control panel
then click on add or remove programs

*see if your product is listed(may be under BRODERBUND or other publisher name)
If it IS listed, uninstall it

Or sometimes the UNINSTALL is included in the CD options:
Insert the cd into the drive
go to my computer
find the cd drive
right-click the drive
select "explore"
Look for an Uninstall program

Hope this helps!
hansola

melodie roba,
Most definitely this could be your problem! I would reccomend that you completely uninstall Printmaster 12, run another virus check, then reinstall the program. Once the program is installed, update it through the vendor and it should work fine. You should be able to find the vendor (PrintMaster) updates through the help menus.

Hope this helps,

-samson39

First I would uninstall the program again.
Then go to start, search and look for PMUSERS.dat and delete it.
Restart your computer
It is also a good thing to temporaily turn off any antivirus software before installing also. Many programs like this Broderbund product do not install completely with the antivirus software on.
Then reinstall the program and it should run ok.

Hope this helps.

Sorry about the first post...my cat stepped on the keyboard!

where is there main website or what are the requirements for this application - was it designed for windows 98 or what exactly ??

You need the CD installer for it to work because some of files needed already lost. You need to install & uninstall to completely delete it in your computer

sounds like you have a scratch on your disc or you might need to replace your disc drive because it's not fast enough.

the question was regarding PrintMaster Silver 12, although it was posted in the PrintMaster Platinum 16 forum.

Anyway, Broderbund has the instructions on their web site
http://support.broderbund.com/fix.asp?isid=30284&print=0&prog=1294819732

CLEAN INSTALL needed here.
Try un-installing again, but this time after the un-install, shut down completely for at least 30 seconds, and then restart.
This releases "Locked files" for deletion
Then do a search for 'all files and folders' - search for both Broderbund and then Printmaster, with the options "Search system folders", "Search hidden files and folders" and "Search subfolders" checked. Delete all of those files found.
You should do this search and delete whenever you un-install any programs. It will remove lots and lots of leftover junk files and corrupted files taking up room on your hard drive. It will also give you a "clean install" when you reinstall or install an updated program. (Do this ESPECIALLY when updating to a NEW anti-virus programs and “Internet Security Suite” programs such as McAfee or Norton etc.)
BEFORE RE-INSTALLING Printmaster
Download and install "Registry Mechanic" then do the updates prior to running it and removing anything for the first time. This will get rid of all your current Registry errors, prior to installing or reinstalling.