They would have to purchase it from LG (brand indicated here)
it will be on that board (some are on same board as buttons or separate board.
like this without the metal frame in most cases--item in picture is under 1/2 inch tall. 
SOURCE: i have a 47" flat
You can try digital audio headphones. Just connect the optical audio out of your tv to the base of the wireless headphones and turn on your headphones. Only problem is that these things are a bit expensive and cost 230$ , but the advantage is it is compatible with any device that has an optical out. Just plug and play
http://www.sonystyle.com/webapp/wcs/stores/servlet/ProductDisplay?storeId=10151&catalogId=10551&langId=-1&productId=11035276#specifications
Alternatively you can hook up a receiver with optical in , to the tv's optical out and then connect your headphones to the receiver. This is an inexpensive option but the audio quality would not be that great as its analog audio.
SOURCE: I have a 47 in
If it's still under warrenty, then I suggest calling the manufacture support line.
SOURCE: 37" LG flat screen is
With the onset of more and more TVs being hooked up to cable, TV manufacturers didn't need to make the tuners as sensitive because the signal from the Cable Co. was much stronger than the over the air signal. If the other TVs are older they may be just sensitive enough to lock onto the channel signals. You could ask your cable provider to check your available signal in the house to see if there is the proper amount of signal. Some channels can inherently be stronger and when "block converted" (put where the cable company wants the channels) all come thru but some are a bit clearer.
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