1726 does not record messages

You have unheard messages on the voicemail system provided by your telephone company. This system records messages when someone calls while you're already on the phone. Please contact your telephone company for instructions on accessing their voicemail system.

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If you are at the machine and know which box the message is in, press and hold the button for the mailbox. The machine will then play old messages.

Here is a link to the 1726's userguide:

http://telephones.att.com/docMgt/public/art/285/1726_manual.pdf

The internal microphone might be failing. If you haven't already tried….call into the answering and recording the greeting that way.

If that's been tried and doesn't work, there isn't much more that can be done as modern electronic devices are not designed to be user fixable.

You might be able to find a used 1725 or 1726 for sale on eBay.

Press "Delete", then press an MBOX button to delete all the messages in that mailbox

Moving a Message to Another Mailbox

You can move a message from one mailbox to another. The message is saved a a new message in the mailbox to which it's been added and is deleted from the original mailbox.

1 While the message you want to move is playing press "setup". The system beeps and stops playback, the Message Window displays CP (for copy) and the Mailbox lights flash.

2 Press the MBox button where you want to move the message. The system resumes playing messages in the original mailbox.

When calling someone, press the # key to skip the outgoing message.

Record Your Announcement

You must record your announcements (A, b,C and RO) one at a time.

1 Select the announcement you wish to record.

2 Press and hold "ANNC/SKIP". When the system beeps, speak toward the microphone normally, from about nine inches away.

3 To stop recording, release "ANNC/SKIP". The system automatically plays back your announcement.

To review your announcement, press and release "ANNC/SKIP".

To erase your announcement and return to the pre-recorded announcement press "DELETE" while your announcement is playing.

The answering machine is supposed to save messages during a power failure. If the messages are gone, then the unit is defective.