Fax call goes to voice mail not to fax machine

The CL2909 does not have an answering system. Thus the number of rings will depend on the caller's patience or your voice mail service. You need to check with your telephone provider to find the procedure to change the number of rings before your voice mail system answers the call. You'll have to get into the voice mail system and then access those options.

AT&T has the manual for the CL2909 on the product page: https://telephones.att.com/pd/290/CL2909-Speakerphone-with-caller-ID-call-waiting . The direct link to the manual is currently https://cdn-media-att.vtp-media.com/products/CL/CL2909/CL2909_CIB_i14.0_20170210.pdf .

I hope this helps. If you add a comment with your telephone provider, I may be able to find a guide to their voice mail system settings.

Cindy Wells

Most fax machines allow you to set the number of times the phone rings before it automatically answers the phone. So if you phone goes to voice mail after 4 rings and the fax machine is set to start the fax after the 5th ring it will never receive the faxes because the call went to voice mail. Good Luck

For more details on how to setup your Lexmark X4650 printer for faxing, please refer to the User's Guide found on the Lexmark website.
Additional info:If you have an answering on the same line as your fax:

To make sure the printer picks up incoming faxes, set Auto Answer to On, and then set the printer to pick up after a greater number of rings than the answering machine. For example, if the answering machine picks up calls after four rings, then set the printer to pick up after six rings. This way, the answering machine picks up calls first and your voice calls are received. If the call is a fax, then the printer detects the fax signal on the line and takes over the call.

If you have a voicemail feature associated in the same line as your fax:

Voice mail and fax can share the same telephone line if you subscribe to a distinctive ring service offered by your telephone company. This feature allows you to have multiple telephone numbers on one telephone line. Each telephone number has a designated ring pattern (single ring, double ring, triple ring, or double and triple ring). The different ring patterns let you know which telephone number was dialed, and which device you should use to answer the call.

If you do not have distinctive ring service, then set the printer to receive faxes manually (Auto Answer Off). This setting lets you receive both voice calls and fax calls, but works best if you use voice mail more often. You need to turn off voice mail whenever you are expecting a fax.

If you have an answering machine connected to the same line as your fax:

To make sure the printer picks up incoming faxes, set Auto Answer to On, and then set the printer to pick up after a greater number of rings than the answering machine. For example, if the answering machine picks up calls after four rings, then set the printer to pick up after six rings. This way, the answering machine picks up calls first and your voice calls are received. If the call is a fax, then the printer detects the fax signal on the line and takes over the call.

If you have a voicemail feature associated to the same line as your fax:

Voice mail and fax can share the same telephone line if you subscribe to a distinctive ring service offered by your telephone company. This feature allows you to have multiple telephone numbers on one telephone line. Each telephone number has a designated ring pattern (single ring, double ring, triple ring, or double and triple ring). The different ring patterns let you know which telephone number was dialed, and which device you should use to answer the call.

If you do not have distinctive ring service, then set the printer to receive faxes manually (Auto Answer Off). This setting lets you receive both voice calls and fax calls, but works best if you use voice mail more often. You need to turn off voice mail whenever you are expecting a fax.

I hope this helps.

Should you need further assistance, please contact Lexmark Technical Support Center.

it's most likely the compression on the phone line or you need to set up your fax machine for proper receive mode.
Contact your phone service provider to see if they support faxes.
(Faxes cannot handle nearly as much compression as standard voice)

You do not have to cancel the phone company voice mail service. You need to change the number of rings the phone uses to answer the voice mail.

For example, if the telephone company voice mail answers if 4 rings, set the telephone answering machine to answer in 3 rings or less.

Good luck.

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When you set your fax machine to answer on a certain number of rings it will answer it on that number of rings expecting it to be another fax machine. If you do not answer it before the aloted number of rings you will not be able to talk since the fax machine will be trying to talk in computer speak. To help you may want to set it to answer after more rings.

From the main menu select the Voice Mail option in Voice mail select Ring Delay in Ring Delay you can choose the delay time before Answering Machine pick up the phone from 0 to 30 secend.Reza from Iran

The fax is designed for use with an answering machine, the greeting for which must be no longer than 15 seconds. If voice mail in this case is referring to answering machine, be certain that the message is as indicated.

If you need further assistance, please post back. Otherwise, thank you for using and rating FixYa!

press *94, then press the number of rings you want 1-9. The tone will change and thats it.