Head align fail

7,010.43: The Printhead is stuck in the tilted position,
or is not able to tilt forward to the print position, due to problems.
1
Reboot the printer.
2
Repair or replace the Printhead Restraints.
3
Has ink spilled ink around the Printhead that prevents the Printhead from moving to its center position? You should be able to push the Printhead right to left. Clean the Printhead area.
4
Is the Printhead stuck to the Wiper Blade? Start the printer in diagnostics mode and run idiags test Exercise Heater - toggle Printhead heaters to soften the ink. Manual separate the wiper and Printhead. Set them in their home positions.
5
Does the X-Axis Motor drive the Printhead to its center position (so it can tilt forward)?
6
Check the Process Drive for obstructions or damaged.
Ensure the gears are correctly aligned and homed.
Verify the process shaft and drive module shaft are at their home positions.
7
Has ink spilled on the Head Tilt Gear on its drive train (near left side of the Printhead)?
8
Use Service Diagnostics to run the Head Maintenance Wiper Clutch test. If the test fails replace the Head Maintenance Clutch.
9
Align the Wiper Assembly. Use Service Diagnostics to run the Wiper Drive Test. If the test fails replace the Exit Module.
10
Use Service Diagnostics to run the Load Maintenance Clutch test.
If the test fails inspect the maintenance drive system, replace any defective parts.
11
Verify the Head Tilt Gear engages. You can manually set the Head Tilt Gear.
12
Use Service Diagnostics to run the Tilt Axis Drive test.
If the test fails replace the Process Drive.
13
Use Service Diagnostics to run the Process Motor test.
If the test fails replace the Process Drive.

Check for obstructions in the Wiper Assembly path.
Look for ink build-up in the wiper belt channels.
Ensure the wiper system is properly aligned
Run the Wiper Drive test to see if it passes or fails...
Run the Wiper Alignment test to see if it passes or fails...
Run the Head Maintenance Clutch test.
Check to see if the Waste Tray is overfilled.

Sounds like the print head needs alignment. If an "auto" alignment can't or won't be run, somewhere in the maintenance section of your printer driver software should be an operation for running a print head alignment and doing adjustments to get the printer aligned for clear printing. First you should check the maintenance program for "head cleaning" and run a couple of head cleaning cycles to see if a clogged head is the problem...

Its not maintenance programme, its print head alignment page.Once print heads are aligned successfully, you wont get this page.
Reason: One or more print head nozzles are not firing/blocked/dried up the align page will not prints properly to read result printer unable to align P.heads. You can observe the print quality, based on that replace/clean the particular print head(s) and check. Verify that each line it will read & marked as a "right tick". If its marks like "X" ensure that align page not successful.
If you are confused better replace all(four) print heads, to get out of this issue peacefully.But ensure that before replacing the print heads,all cartridge ink level should be more then 50%.

If Printer heads health condition is not good, alignment wont completes..
Four individual cartridges & Two print heads, each print head prints two colors.. Black& Yellow, Cyan & Magenta.. Verify which color is not printing properly(Color missing Or white bands)..
Perform 2 or 3 times print head cleaning through printer menu..Try for alignment.. If success end.. if no, replace the print head which is not printing properly.. Before replacing the printer head ensure that cartridge ink should be above 30%...

You need to print an alignment page. After you print it, you will be able to align the page using the up and down arrows.

Hi,
Here is the solution for your problem.
7,010.43: The printhead is stuck in the tilted position, or is not tilting properly over the CAM, due to problems with the process motor gearbox.
1. Reboot the system.
2. Did this correct the problem?
Go to Step 2. Complete.
2 1. Do the printhead lock arms rotate correctly? Go to Step 3. Repair or replace the lock arms.
3 1. Is there spilled ink around the printhead? Clean the print-head area.
Go to Step 4.
4 1. Check the process gearbox for obstructions
or damaged.
4.2. Ensure the gears are correctly aligned and homed.
4.3. Verify the process shaft and drive module
shaft are at their home positions.
4.4. Did this correct the problem?
Complete. Go to Step 5.
5 1. Verify the headtilt gear will engage. You can
manually set the headtilt gear.
5.2. Is the gear engaged properly?
Go to Step 6. Set the head tilt gear.
6 1. Use service diagnostics to run the Tilt Axis
Drive test.
6.2. Did the test fail?
Replace the process gearbox.
Go to Step 7.
7 1. Use service diagnostics to run the Process
Motor test.
7.2. Did the test fail?Replace the process motor.
Go to Step 8.
8 1. Use service diagnostics to run the Head
Maintenance Wiper Clutch test.
8.2. Did the test fail?Replace the wiper drive clutch.
Go to Step 9.
9 1. Ensure the wiper is properly aligned.
9.2. Use service diagnostics to run the Wiper
Drive Test.
3. Did the test fail?
Go to Step 10. Replace the exit module assembly.
10 1. Use service diagnostics to run the Load
Maintenance Clutch test.
10.2. Did the test fail?Inspect the maintenance drive system, replace any defective
parts.
Hope this helps and rate your response.
Thanks, SF

#1 of 2

Carryout a Manual Print Head Alignment If Possible.

Manual Print Head Alignment

If the results of Automatic Print Head Alignment are not satisfactory, follow the procedure below to perform Manual Print
Head Alignment.


1 Make sure that the machine is turned on, and then load three sheets of A4 or Letter-sized plain paper in the Auto Sheet Feeder or the Cassette.

Important. You cannot print the print head alignment pattern if paper of size other than A4 or Letter is loaded. Be sure to use A4 or Letter-sized plain paper.

2 Open the Paper Output Tray, and then open the Output Tray Extension.
(1) Put your finger in the rounded indent of the Paper Output Tray and open it gently.
(2) Open the Output Tray Extension.
3 Press the Paper Feed Switch to select the paper source where you have loaded paper.
4 Select Settings on the HOME screen.
5 Select Maintenance, then press the OK button.
The Maintenance screen is displayed.
6 Select Manual head align, then press the OK button.
The confirmation screen is displayed.

Note. If you select Head alignment print, the machine exits the process after printing the current head position adjustment values.

7 Select Yes, then press the OK button.
8 When the Print Head alignment pattern is printed, select Yes, then press the OK button.
9 Look at the printout. From the patterns, select the most even, least irregular patterns for each column and input their numbers. Press the OK button.
(1) Select a column to input the pattern number.
(2) Use the or button to input the number of the pattern.
(3) Repeat the steps (1) and (2) until you finish inputting all pattern numbers, press the OK button.

TRY
8,009.4x:CAP_FAULT_MP_NO_ CLUTCH_STALL:

• The media path motor has stalled while moving without the clutch engaged.

33,001.4x - TM_DEV_FAULT_MPT_WIDTH_VALUE_TOO_LOW

• Tray 1 status:

1. Check the wiring and connectors from the front door to the I/O board.
2. Run the Test Tray 1 Width Sensors.
3. If the test fails replace the front door.
4. Replace the I/O board.

08.055.44:

• The media path drive module has stalled while engaging the head tilt.

37,008.44:

• The Preheat preheater is not drawing the expected power from the supply.

Run the Preheat Heater test, check the wiring. If test fails and no apparently problem is evident, replace the preheater.

05,002.42:

• Problems with the Y-axis. It could be the belt,motor or the drum.

7,008.4x: PM_FAULT_HEADTILT_NOT_ ENGAGED

• The printhead tilt is not engaged, so it didn't tilt back properly or the printhead is stuck in the tilted position by the tilt lock arms. The process motor gear train getting out of sync can also cause this error.
  

1. Try rebooting the printer.
2. Check for an obstruction or damage in the process gearbox.
3. Ensure the gears are correctly aligned and homed. If faulty replace the process gearbox
assembly.
4. Run the Tilt Axis Drive test to test the headtilt.
5. Run the Head Maintenance Wiper Clutch test. If the test fails, replace the wiper drive clutch.
6. Run the Wiper Axis Drive test.
7. Replace the exit assembly.

7,010.4x: PM_FAULT_HEADTILT_HOME_ERROR

• The printhead is stuck in the tilt position by the tilt arms. The process motor gearbox being out of sync can also cause this error.
  

1. Reboot the printer.
2. Verify the lock arms rotate correctly.
3. Check for spilled ink around the printhead.
4. Check the process motor gears for damage. Ensure the process gears are correctly aligned and homed.
5. Verify the process gear box, process shaft, and drive module shaft are at home position.
6. Verify the headtilt gear will engage, see the home positioning procedure on page. You can manually engage the headtilt gear.
7. Run the Tilt Axis Drive test.
8. Run the Process Motor test.
9. Run the Head Maintenance Clutch test, if the test fails replace the clutch.
10.Run Wiper Drive test. If this fails inspect the wiper drive system.

press stop reset button for few seconds and you can use your black cartridge for printing,but do remember to put use black only setting in ur printer cartridge settings.