When we dial the numbers they do not ring, nor does the phone have a dial tone. What can we do to fix this?
SOURCE: We moved our Polycom Soundstation
sounds like the 'brick' went bad
this is the power supply try replacing it
also and possibly more important did you reprogram phone and phone number when you moved it??
make sure you reset all settings and start new
SOURCE: polycom soundstation Ex - no dial tone
Someone in our office recently damaged the RJ-45 cable for our
Polycom Soundstation. Because the jack was damaged I could not
determine the order of the cables. After a call to polycom, we found
the pinout information we needed - so I thought I would share, in case
anyone else finds themselves in a similar situation:
With the RJ-45 prong pointing down the wires, from left to right are:
Then Crimp and test. I got this information directly from Polycom
for use with the Polycom Soundstation. This information was not easy to
get. They originally told me they could not provide the information and
I would have to buy a power adapter. This is not true, just trim the
cable and follow the above instructions.
SOURCE: Static from SoundStation Premier
Check the phone cable you are using for your POTS line. Attach a phone directly to the phone jack and see if it is clear or static without the device.
SOURCE: Polycom soundstation 2 not showing
The link below may help you on resolving the issue. This is a PDF file for user guide:
http://www.orficn.net/Verizon%20Website/Phone
%20Manuals/audio_conferencing_polycom_soundstation2_user_manual.pdf
Just click it. Please let me know if this help you or not so that I will proceed to the other solution.
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