- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
You're a bit unclear on what screws you took apart to 'clean it'. If you took the canister apart, then this Snapguide page How to Clean Dyson DC07 Canister goes through taking the top section thoroughly apart, and has some notes about things needing to line back up properly, which might help in the event that you're not getting things to snap back together right. I took mine apart solo after picking it up cheap at a flea market, and also recall reassembling the top took a little patience.
DC24's soleplate is designed to seal closely with the floor surface to ensure high pick-up of ground-in dirt, grit and pet hair. This can mean that occasionally larger debris will get pushed along - we'd recommend using the wand and hose to pick up this sort of thing.
However, just to be sure your machine is working correctly, I'd encourage you to follow the steps shown in our online Support guide:
It's also a good idea to give the filters a wash - in normal use, this should be done at least once a month, as shown in the video below. We recommend using cold water without any detergent. Please allow at least 24 hours for the filters to dry completely before replacing them - it can help to leave them somewhere warm, such as beside a radiator, or in an airing cupboard.
I hope this helps - if you'd like any further assistance or advice, please give our customer Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).
bought it a few years ago - I used it a few times and it was fair but did leae a lot of water on the floors. My wife had wanted it as it was supposed to be a miracle device, but she had some health issues and not able to do heavy housework. She is better now and decided to try this miracle device she had wanted so bad - so we took it out and no steam - so this would be it's 3rd use and it's was dead. I'm a bit of a tinkerer so decided to take the thing apart/clean the nozzles etc per the troubleshooting guide. Well, none of the obvious/accessable nozzles were clogged, and the filter seemed to pass air and water ok (probably does have to be changed due to time vs uses. Anyway, took the unit apart and ended up having to take the pump motor apart - there is a little nozzle/connecter on the back of the motor that passes the water into the heating chamber. cleaned that with a pin - put it back together, and tons of steam shooting half way across the room. So - she did the floors, they are wet but clean. Bottom line - does an ok job but leaves a lot of water behind, and it appears the internal nozzles can be a problem, and not something the average householder would want or be capable of fixing. (they do say you can try using WD-40 in the unit to clear nozzles - not sure how it would get through to the pump nozzle, but maybe this would work ?? Anyway - may end up buying some more filters as we will want to get a few more uses out of this thing for our $100 bucks, but will stay away from them in the future (go back to the wet swiffer - does about the same job but much less cost and hassle).
Ok, I took it apart, cleared the clog out, and put it back together. It wouldn't switch to "carpet". Got no answer on my question. Took it apart again, only I went further. Took apart the bottom - brush out, all inside bottom parts out, cleaned all that part of vac. No clogs down there. Ran the carpet/bare floor switch back and forth several times while I had it apart. Put it all back together and it worked fine. Still didn't find a fuse or reset button...
I just took the dispenser out and splashed the mixed water and cleaning solution on the floor, it works well, but I'd rather use a good spray bottle on my next floor cause the splashed can cause spots, unless the floor is already wet. In addition this floor mate is slow if compared to a spray bottle and a sponge on your bottom foot, moping and sliding your foot over stains, and mopping up till clean and streak free. Furthermore, I used Murpys oil instead, its works good Im happy, and tired this job requires constant cleaning and rinsing of your mop bucket, with a one man team, alot of furniture and a piano its alot of work, but worth it at the end, later, going for starbucks for that pick me up.
I had the same problem, so I took out the black stopper, and soaked the whole thing in bleach water for about an hour, then I took a hand full of " aquarium " rocks and put them inside the tank, and shook them inside using a bit of the same water and then got rid of the rocks,( the rocks worked as an scrubber ) .... it worked pretty good
Mine was doing this soon after I bought it. I had to cut the strings, and hair off the brush...cleaned the filter (plastic one) and then it seemed to do better. I still have problems with it getting clogged in the tube once in a while...I usually take a broom stick and push it through...I also have a Kirby, I tell ya I am thinking of spending the money to have it fixed because these cheaper ones aren't very good.
It seems to be a common problem with this series of floormate... some home quickfixes (a hassle, i kno) but put downward pressure while using the solution.... Check your warranty that came with it, and how long you purchased the floormate... Alot of vaccuums come with 30-90 warranties, I'd recommend having it checked out. That, or if u bought it recent enough,take it back... like i said, these models are unfortunately known to have this problem... Some people have ones that operate normally, but alot do not. >.<
×