Question about NorStar M7310 Corded Phone

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My NorStar M7310 phone is not accepting inbound calls. When people call, it rings once and goes to voicemail. The phone itself doesn't ring and does not display that there are any new voicemails.

I can call my phone from my cell and access my mailbox and my voicemails. However, the M7310 phone doesn't display any new messages and doesn't ring.

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  • 277 Answers

Your issues is forwarding and message programming, you need to call the tech in that handles programming of the system.

Posted on Nov 29, 2012


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Posted on Jan 02, 2017

  • 18 Answers

SOURCE: My phone on our Norstar system rings & rings

Fress F985 u will get voicemail DN. Note down ur voice mail DN.
Go to programming of Norstar which will be F**266344 password will be 266344.
Dispaly shows u terminal and extensions.
press show
then next display will show u capabilities.
Press show then next display will show u FWD no answer.Press show then change put the voicemail Dn which u had written then next.
Now call will go to ur voicemail provided u have ur own presonal mailbox. If it is not there u will have to createe it otherwise it will go to general delivery mailbox.
Hope it will be helpful for u.

Posted on Jul 12, 2009

SOURCE: I locked myself out of my voicemail for Norstar M7310!

Feature 983 is system admin

1. Log into system administration
To Reset a Mailbox Password:
1. Log into system administration
2. Select the softkey under “MBOX”
3. Select the softkey under “Chng”
4. Enter the mailbox number you want to reset the password for
5. The display shows “Reset Password”
6. Select the softkey under “RESET”
7. Press the release key
*The new password will be “0000′, the system will ask the user to change

Posted on Aug 06, 2009

  • 192 Answers

SOURCE: Chg number of rings to voicemail on M7310

Is your system a BCM or a CIC/MICs system?

I know you most likely will not know, so I will give you both ways to change this... they are pretty well Identical, but there is one extra set if your system is a BCM, that is if the set programming can be done.

ok... lets get started!
Go to a programming set:

-> FEATURE * * 2 6 6 3 4 4 (CONFIG)
-> User ID: 7 3 8 6 6 2 (SETNNA) [this is the extra step I was talking about]
-> Password: 2 6 6 3 4 4 (CONFIG) [this is the default password, but could have been changed by the programmer]

Now you will have to look at your LCD for 3 arrows
<- Heading....Enter->
<- Back .......Next->
You will not see these words in the LCD display, you just have to look for the 3 arrows that correspond.

-> You will now see TERMINALS&SETS, and press the ENTER button
-> type in the extension of the set (eg:2338), now you will see 2338: NAME
-> press ENTER and you will see LINE ACCESS press NEXT till you see CAPABILITIES
-> press ENTER and look for Call Forward No Answer
-> press CHANGE and type in the new name pressing the # button to advance to the next letter.
-> Hit the NEXT button to save
-> press the HEADING arrow to back up and press FIND to look for next extension that you want to change.

-> after all the changes are made, press the RLS button to end programming.

Posted on Aug 29, 2009

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It sounds like you are using a voicemail service from a provider, meaning you did not buy the voicemail system with the phone system. If you confirm, I can tell you how to fix this.

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