Maytag MAH8700 - NP error code - Door locked and won't open
During the washing cycle, the machine at some point locked the door and generated an NP error. We don't have our user manual. We have tried turning power off and on, selecting another cycle, pause and restart. When washer starts after any of these operations, a loud buzzing ensues. This probably happened originally, but washer is in an outbuilding and we didn't hear it. Our clothes are locked inside. We're a cat rescue, and we do several loads a day! We're willing to pay the washer a ransom if it will return our clothes. Perhaps it is on strike and needs a raise, we've offered money and burnt offerings.
I don't know if you are aware of this, but Maytag did a recall on this washer in March 2007 where there was a risk of water leaking into the control panel and shorting out the board. You can follow this link to see if your washer was affected based on the serial number:
Is the door locked and the Add A Garment or Add Clothes light off?
If the Add A Garment or Add Clothes light is off, then the washer
door will unlock after the Pause/Off or Pause/Cancel button is pressed
twice. The door will not immediately unlock while the cycle is running
due to a possible high-water level in the washer, high-water
temperature, tumbling or spinning. It may take up to five minutes for
the washer to stop spinning and draining before the door will unlock.
You will hear the door click when it unlocks.
You could also try their customer service number to see if they have a script for this problem: 1-800-688-9900
The only other solution I can offer is to disassemble your washer if its that urgent and you can't get a repairman out there.
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Hello first try unplugging the machine for 7 minutes if this doesn't then allow you to open the door then you can manually release the door lock by taking off the dispenser assebly holder (bezel) and pulling on the door lock release cord you will find inside. Also as far as the nP I think the erro your seeing is ND which is no drain in which you can click this link http://www.fixya.com/support/t340703-maytag_neptune_error_code_nd another tech has posted with pictures on this issue. IF you have any further questions message me back Thanks
Rick
Turn the dial to off position wait few second, door should unlock. Unless you try to open it during cycle, it won't open. Otherwise, follow owner manual. call the manufacture.
Error codes appear when there are problems with the door, the inflow and drainage of water and the motor.
Do Your Maytag Neptune washer displays the "do" help code when the washing machine is trying to start a cycle, but the door is open or not locked properly. If this message is displayed, close the door securely and restart the washing cycle.
FL The "FL" code indicates that the washing machine was unable to lock the door after you closed it. Open and close the door tightly, then restart the washing cycle.
Sd The "Sd" code indicates that you have added too much detergent to the washing machine and your laundry has too many suds. The machine will stop displaying this code if it has successfully run the suds recovery cycle, which removes the excess suds from the wash load. If the code remains, reduce the amount of detergent in the load. Use less detergent for similar loads of laundry in the future.
PF The "PF" code indicates that a power failure has occurred. Restart the wash cycle. If the code still appears, check that the washing machine is still plugged in to the electrical outlet.
Nd The "nd" code indicates that your Maytag Neptune is not draining as it should. Check that the drain hose isn't kinked and that the stand pipe isn't clogged. If you find either of these problems, fix them before restarting the washing cycle.
LO The "LO" code appears when the washing machine has finished the selected wash cycle, but cannot unlock the door. Verify that the door is closed properly, push the "Off" button, and wait two minutes. The door should unlock and the error code will disappear. If the error code remains, unplug the washing machine, wait two minutes and plug it back into the electrical outlet.
Lr The "Lr" code indicates that the washing machine's motor is not running as it should. Have your Maytag Neptune washing machine serviced by a certified Maytag repair professional. Maytag Neptune Priority One Service: (888) 462-9824
NF The "nF" code appears when the washing machine has tried to fill with water and has failed. Verify that the inlet hoses aren't kinked and that the faucets are fully open.
Od The "od" code appears when you must open the washer door. The Maytag Neptune washer requires that you open the door between cycles.
Other Codes * If your Maytag Neptune washing machine displays any codes that are not listed above, contact Maytag Neptune Priority One Service for assistance. Maytag Neptune Priority One Service: (888) 462-9824
Hope this helps (remember to rate and comment this answer).
Your Maytag Neptune Washing Machine displays error codes, also called "help codes," to identify specific problems with your washer. Once you close your Maytag Neptune's door, the machine locks the door, goes through the selected wash cycles and unlocks the door when the laundry is finished. Error codes appear when there are problems with the door, the inflow and drainage of water and the motor. The "FL" code indicates that the washing machine was unable to lock the door after you closed it. Open and close the door tightly, then restart the washing cycle. Door lock monitor switch in door lock mechanism unable to communicate to control board the door is locked. 1.Check wire connections in harness leading from machine control board to door lock mechanism.2.Check solenoid and door lock enable switch in door lock mechanism. 3.Replace responsible component.
Your Maytag
Neptune washing machine displays error codes, also called "help codes,"
to identify specific problems with your washer. Once you close your
Maytag Neptune's door, the machine locks the door, goes through the
selected wash cycles and unlocks the door when the laundry is finished.
Error codes appear when there are problems with the door, the inflow and
drainage of water and the motor.
Do
Your Maytag Neptune washer displays the "do" help code when the washing machine
is trying to start a cycle, but the door is open or not locked
properly. If this message is displayed, close the door securely and
restart the washing cycle.
FL
The "FL" code indicates that the washing machine was unable to
lock the door after you closed it. Open and close the door tightly, then
restart the washing cycle.
Sd
The "Sd" code indicates that you have added too much detergent to
the washing machine and your laundry has too many suds. The machine
will stop displaying this code if it has successfully run the suds
recovery cycle, which removes the excess suds from the wash load. If the
code remains, reduce the amount of detergent in the load. Use less
detergent for similar loads of laundry in the future.
PF
The "PF" code indicates that a power failure has occurred.
Restart the wash cycle. If the code still appears, check that the
washing machine is still plugged in to the electrical outlet.
Nd
The "nd" code indicates that your Maytag Neptune is not draining
as it should. Check that the drain hose isn't kinked and that the stand
pipe isn't clogged. If you find either of these problems, fix them
before restarting the washing cycle.
LO
The "LO" code appears when the washing machine has finished the
selected wash cycle, but cannot unlock the door. Verify that the door is
closed properly, push the "Off" button, and wait two minutes. The door
should unlock and the error code will disappear. If the error code
remains, unplug the washing machine, wait two minutes and plug it back
into the electrical outlet.
Lr
The "Lr" code indicates that the washing machine's motor is not
running as it should. Have your Maytag Neptune washing machine serviced
by a certified Maytag repair professional.
Please see the following Whirlpool / Maytag service manual for Neptune washers. https://secured.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6/dc59d905140253e18525729c005765f4/$FILE/Maytag_Neptune_Washer.pdf
On page 3-1 the manual explains that if the washer shuts off during the spin cycle, the problem points to a weak spring in the door lock mechanism.
"Shuts OFF In The Middle Of The Spin Cycle: During the spin cycle, the machine control monitors the door lock mechanism to ensure the door is locked. This is done through the door lock enable switch. During "lock mode," the shaft of the door lock mechanism is pressed forward by the door lock wax motor, and the shaft presses in the button of the door lock enable switch. If the machine control board sees the switch OPEN during the spin cycle, the machine control board will automatically shut the washer OFF. This is caused by a weak spring in the door lock wax motor. Replace the complete door lock mechanism.
if she could open the door during wash cycle the door lock is broken and you may need a new one also inspect pumpn and tub to pump hose for foreign objects
It sound like a loose or a broken lid switch issue.
The lid switch is inside the washing machine main housing near the door frame. Often you have to raise or open the top or front of the washer to get to the switch.
Good luck!
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