Will not answer calls

Question was answered earlier. Thank you

You most likely need to call in your tech who looks after the programming there.
Needle in haystack, sticky button, bad programming, glitch in system, answer dn etc.

What you said. It has to be allowed in programming, called Call Transfer To outside line. It's done by class of service and programming.

Carl

There are messages on the voicemail system provided by your telephone company. This records messages when people call while you're already on the phone. Please contact your telephone company for instructions on accessing their voicemail system.

If you have an answering machine connected to the same line as your fax:

To make sure the printer picks up incoming faxes, set Auto Answer to On, and then set the printer to pick up after a greater number of rings than the answering machine. For example, if the answering machine picks up calls after four rings, then set the printer to pick up after six rings. This way, the answering machine picks up calls first and your voice calls are received. If the call is a fax, then the printer detects the fax signal on the line and takes over the call.

If you have a voicemail feature associated to the same line as your fax:

Voice mail and fax can share the same telephone line if you subscribe to a distinctive ring service offered by your telephone company. This feature allows you to have multiple telephone numbers on one telephone line. Each telephone number has a designated ring pattern (single ring, double ring, triple ring, or double and triple ring). The different ring patterns let you know which telephone number was dialed, and which device you should use to answer the call.

If you do not have distinctive ring service, then set the printer to receive faxes manually (Auto Answer Off). This setting lets you receive both voice calls and fax calls, but works best if you use voice mail more often. You need to turn off voice mail whenever you are expecting a fax.

I hope this helps.

Should you need further assistance, please contact Lexmark Technical Support Center.

followed edger allans remedy and now faxes that where not answering before now are. i think mostly because i had it set to, 1 ring to answer and i changed to 6. thanks.

These 3829's do that often. After about 1 year or so of use, something fails internally, resulting in the symptom you see. Sometimes you get "Er" on the display, or the machine simply won't pick up and answer the call.
Bottom line - this model's not very good. Ditch it.

My dear change the touchpad

Which means what? You have a solid red light on the line or you don't have the line at all. A TDA system rings by a process called ICD groups. You can have a phone in an ICD (600 by default) and tell it the number of rings to delay, not ring, or immediate ring, but that means that the line button will flash as the call is coming in. If you don't assign it to a group, it's really stupid and won't do anything but light solid red.

If you have access to installer programming, you assign the extension to the main ICD. If you don't you have to call your Panasonic installer or dealer.

Carl