I can't get the convection temp to go above about 300 degrees. I can get higher reading immediately next to the heat vents on the left side, but anywhere else in the oven stays much cooler. Food is not cooking properly. For example, a 6 lb ham, after 2 hours at 375 reached an inside temp of 70 degrees. The oven never reached 300 degrees on an oven thermometer.
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The manuals have a safety info, disassembly info, troubleshooting chart, test procedures, part numbers, etc.
I would first suspect a bad thermistor, but it should be checked, as well as the line voltage at the outlet, etc.
The best place to order
parts for this brand is Encompass (formerly Tritronics). Or you can call them toll-free at 866-779-5835.
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