Vtech cordless phone appears to be mute

With the handset in standby mode, press Menu (on the right below the LCD screen). Use the Up/Down arrows to navigate to Call Block. Press Select (the same as Menu). Navigate with the Up/Down arrows to highlight the line Block List and press Select again. Navigate to the line Review with the Up/Down arrows and press Select. Use the Up/Down arrows to navigate to the blocked number that you wish to delete. Press the Mute/Delete button (the center button below 0). You should hear a confirmation tone and either the next number in the block list or list empty should appear on the LCD screen. (You can't delete the entire list at once.)

The procedure to delete a blocked item in the Call Block list is given on page 21 of the full manual. The manual is available from VTech on the product page: https://www.vtechphones.com/store/pd/3370/CS6919-Cordless-Phone-with-Caller-ID-Call-Waiting . The direct link to the manual is https://cdn-media.vtechphones.com/products/CS/CS6919/CS6919-X_WEBCIB_V4_20160224.pdf .

I hope this helps.

Cindy Wells

Since you declined to specify the model of your VTech phone, enter it into the search box at
http://www.vtechphones.com/vtechphones/index.cfm/support/general/manuals/
to get a copy of the manual.

After reviewing the manual, it appears the answer machine does not have call screening ability. I have included a link where you can download the manual.

http://vt.vtp-media.com/ecp/documents/product_Product/75/UserManual/197/I6789_Manual.pdf

Many VTech phones have a MUTE button on the handset. If yours doesn't, enter the model number into the search box at
http://www.vtechphones.com/vtechphones/index.cfm/support/general/manuals/
to get the manual.

while the station is ringing ,mute the ringer for this call only.or during a call mute the microphone. hope this helped.

Since you declined to specify the model of your VTech phone, I can only direct you to enter it into the search box here to download the manual.

I'm assuming you're talking about the directory. When you enter a number/letter, the "Mute" button serves as a backspace/delete function. So what I did was go to Menu>Directory>Review, scroll to the contact I wanted to delete, and press "Mute", which asks me to confirm to delete the contact. Hope this helps.

Sounds like you have a defective microphone in your handset. Maybe caused by dropping of phone or water damage. Try land line phone not cordless. Just to ensure that you can hear the caller and can be heard over your phone line.

If you can complete a call successfully go and purchase another cordless phone.

make sure the MUTE button is disengaged.

Try the "hard reboot". /1/ Unplug power from base station. /2/ Disconnect battery in each handset. /3/ Wait a few minutes. /4/ Reconnect battery. /5/ Re-plug-in power to base station. /6/ Place handset in base station, and wait a few minutes for it to recover.
You may have to reset time/date and/or the handset ##.