The printer doesn't recognize the new original HP color cartridge

There is a small spring that holds the ink cartridge in the ink holder. You will see it stick out from the right hand side of the ink holder where the ink cartridge slides in. If that spring isn't being held to the ink holder by two plastic tabs, (I.E. the plastic tabs are broken) the printer will never recognize the cartridge. If the printer is still under warranty I would contact HP or an authorized repair center for HP. Both the black and color ink holder has this spring. I know of no way to repair this kind of breakage.

Have a suggestion: i have the officejet j6400 wirless: when i replaced my color ink cartridge and told it to do a test page/allignment it told me the color cartridge was not installed. I canceled, check, everything was installed correctly, closed the lid and just sent a print command and everything worked properly. I think, with mine their might be a fault/misread in the instalation, but it works fine, now it tells me level of ink and all. That is the best i can tell you, just faulty information on the mechanical side. Have you tried just putting in and printing? Hope that helps you out if not sorry i couldnt give you more advise.