I bought a 51' Sony rear projecting TV with an extendable warranty which expires 2/5/09.I bought it from Rex Stores, ClintonIa. On 12/7/08 the set stopped working and I phoned the Rex Store and was told they would Fax the info to their Insurer to get he paperwork going. I have been stopping at the store every Mon. Morn. and getting an ongoing story about howRyan Spooner,mgr.is chasing this dowm, he fired 2 TV repair firms and they have not been able to find a repair firm to work with them. today is 1/5/09 How do I get my set repaired?Bob from N.W.Il.
Hello,
All too often, extended and third party warranties are not honored as they should be. Some are even totally worthless. The general plan of a lot of third-party warranties is to hold the customer off until the warranty expires, and then deny it. If this was an extended warranty through the Rex store, then consider talking to a lawyer as soon as possible. One letter from an attorney may be all it takes. Or even the threat of going to an attorney is enough some times. It is a legally binding agreement that expires, so once it is up, they will almost certainly deny your claim.
Almost all extended warranties have a time frame for repair, and more specifically replacement! If they cannot repair the TV within a certain amount of time, then they should replace it.
I hope this helps you...
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