I had this same problem a few mins ago. I held the tape up with my finger as I hit eject. The tape came right out. Then I put in a cleaning tape and had no issues at all. You don't need to disassemble the unit at all.
Had exactly the same issue. Error code 6. Tried the manual eject and NetVault Unload tape but not luck. Came across this answer and it worked as above. Ran cleaning tape through and that ejected as normal. Saves no end of time on phone to support... :)
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This is mechanical problem, you have to remove top cover then adjust the gears on right hand side remove tape if you can't , pls send it to my company to fix it . my email: [email protected]
Its gonna be complicated if you have no tape drive repair skill. It require you to remove the drive from the external unit and also remove the top cover before you can start removing the drives.
http://www-01.ibm.com/support/docview.wss?uid=ssg1S10029831,797 views
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