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That must be frustrating. I would go back to the place you bought it and ask for your money back, they will probably help you at that point. Or google make and model and you may find it.
Frozen elements are generally not recommended for blenders of any brand. They may cause the blade assembly to stop moving completely, or to "bog down," and this may eventually damage the motor. It is recommended that frozen fruits and/or yogurt be thawed when possible before placing into a blender. If this is not a possibility for you, I would use a "pulse" or "chop ice" function to rapidly spin the blades for just a moment. This will chop the contents in smaller, more manageable parts. This should be done before adding other liquid ingredients.
Yeah, the blades probably need to be replaced. The replacement blade assemblies for most models can be ordered directly from Oster - their phone # is 1-800-334-0759 - you have to go through an elaborate menu tree to get to the right place.
Mine developed the same problem except it stopped blending while I was using it. Being an electrician I opened mine up and put a meter on the motor windings and found that the windings were open. So basically the motor is shot...unless you can find a part number for motor replacement or if your's is still under a warranty...it might just be easier to buy a new blender.
I have had great luck talking to Back to Basics - here is their info...if it is new- should be under warranty.
" One of our customer service representatives will respond as soon as possible. To register your product, please click here. If you need immediate assistance, please call us at 866-290-1851.
" Best of luck, BB
Exact same problem. Turned out the threaded shaft that holds the blades was broken so tightening the nut on the top doesn't really help. Just ordered a new blade assembly from www.smallappliance.com. Mine was the Waring 007314W Blender Cutting Assembly but there is also an older one for earlier models. Don't know if it will work yet (assume it will), but cheaper than buying a new blender.
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