Printing problem When printing page first 1/3 prints well then printer seems to skip a line, print some dots and then not finish printing lower half. Scan works well when printed however.  thanks for help

Take out cartridge put in a sandwich baggie and shake it; then re-install

check the page length set on printer/ system/print server in printer & fax

Try to print clean page ,
Print a cleaning page During the printing process, paper, toner, and dust particles can accumulate inside the printer and can cause print quality issues such as toner specks or spatter, smears, streaks, lines or repeating marks. Follow these steps to clean the printer's paper path.

1. Load copier-grade paper (not bond, heavy, or rough paper).
2. On the printer's control panel, touch the Menu button.
3. Touch Configure Device .
4. Touch Print Quality .
5. Touch Process Cleaning Page .

A Cleaning message appears on the printer control panel display while the cleaning is taking place. The cleaning process takes a few minutes to complete. Do not turn the printer off until the cleaning process has finished. A page will be printed when the task is complete. Discard the page. You might need to repeat the cleaning process to thoroughly clean the printer. Print a few more pages to see if the problem is resolved.

To check if this is a hardware issue, please print a menu settings page. The purpose of this diagnostic is to check if this is a software issue or a hardware issue.



1. Press Menu to display Menus.
2. Press "down" until the "check" appears next to Reports.
3. Press "Check".
4. Press "down" until the "check" appears next to Menu Settings Page.
5. Press "check".
The message Printing Menus Settings appears on the display.
The printer returns to the Ready state after the menu settings page prints.


If the menu settings page printed without the dots, this would be a software issue. In that case, please call our Technical Support Hotline on (800) 539-6275.

is this a case of the dots are missing for a valid line, or do you mean a line feed is added at the end of a line, ie you get 3 lines of text occupying 4 lines of space , or 4 lines of text occupies 4 lines of space, but one line has no printed dots on it? to make it more obvious, what does a document with say text thats 3cm tall look like? as it sounds to me like contacts need cleaning.. *** note for info: do not rely on printouts from within a BROWSER as that may have unpredictable results. All text will be treated as a large block of PIXELS and Not TEXT. also Non Printer fonts could cause similar issues.

Try printing out the test page from the printer, this will show you if any of the inkjet holes are getting plugged. If you can't print a test page without the skipping try changing the ink cartridge(s), the test page will show you which one is clogging.

Carl

well..did you run a test page?

or clean the print heads?

or recalibrate them?

recommend all these steps for you

and as my 2200th solution, you are entitled to a FREE tuneup for good. find out more about that service here

If you try the print head alignment or head cleaning wizard under the maintenance tab, they may help!

Seems like a problem with the printer head...It is usual for matrix printers and it happens due to wear and tear..You will have to get the printing head to get replaced..