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Posted on Jan 05, 2009

WMP 11 can't access files to sync with sansa clip

I get a message that says: Windows Media Player cannot access the file. The file might be in use, you might not have access to the computer where the file is stored, or your proxy settings might not be correct.

The files are not in use and they are on my computer. This happens all songs, even ones that I have sync'ed already. I have no problem, however, sync'ing with other devices.

  • koolgramps01 Jan 06, 2009

    The re-formatting worked. Thank you, catbird17!

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1 Answer

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  • Contributor 14 Answers
  • Posted on Jan 05, 2009
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Joined: Jul 06, 2008
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1ST: Just try to 'reset' by holding down the main center button AND pushing UP on the lock/off-on button, for about 8-9 seconds,
It will then 'refresh' the database, shouldn't lose anything,
OR:
Most other problems can be fixed ultimately by the following;
REFORMAT the SansaDisk Clip by finding it in My Computer and right click then just 'format' the thing. THEN drag and drop new music into it (or books), DRAG and DROP, you apparently erase the thing with a 'FORMAT' ....BUT - it's .sys files remain and it is like new {as in empty}
This usually fixes almost anything, should even erase a virus (I'm guessing) but shouldn't hurt it.
Good Luck!

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Related Questions:

0helpful
1answer

I cant find place to add music files to my player, SanDisk Sansa m240... I go to my computer open the files and find no music library

use windows media player... open WMP connect your player it should recognize it... use this to sync music to your sansa...you highlight the songs in WMP right click ... go to add music .. select sync .. once you get the songs into a sync list ... you just sync the sansa...
1helpful
1answer

When I download music and want to save to Sansa Clip, it saves in "shuffle" mode. The MP3 files are not in the order I want. I can't seem to make it stop doing that.

Sansa Clip user manual:
http://mp3support.sandisk.com/sansa/UserManual/CLIP/CLIP_UM_English.pdf

When using Windows Media Player while synchronizing there is an extra option "Shuffle what syncs".
Page 14 of the pdf file [= page 12].

Seeing Sansa Clip in WMP on the left side:
1. Right click on the player
2. Select "Set Up Sync..."
3. Deselect the box "Shuffle what syncs..."

0helpful
1answer

Downloading music to my MP3 player, how do I do it. I have the music on my computer and I move to the MP3 player but when I disconnect it does not display on my MP3 player

For transfers to Sansa Clip see page 11 of the pdf manual [page 9]:
http://mp3support.sandisk.com/sansa/UserManual/CLIP/CLIP_UM_English.pdf

When using the drag and drop method in Windows
music has to be dropped in the Music folder of the player.

Using Windows Media Player 11:

In Library or Sync mode:
1. Create a playlist e.g. "MyPlaylist"
2. Put music in the playlist
3. Save the playlist

In Sync mode and the player having connection:
4. Move the playlist e.g. "MyPlaylist" under / to the device
5. Start synchronizing with Start Sync
6. Wait until al files have been transferred:
a message appears when you can disconnect .

When you need more help just post a comment.

2helpful
1answer

Hello i have a sansa clip 2gb and the music is showing up when i check the files but does not on the clip itself. it says "No song" I know i added the songs on there. can you help me?

try using windows media player to transfer the music...here's how 1.Update WMP to version 10 or 11 2.goto sync tab and yoyc player must be detected. 3.create a playlist of songs you want to transfer 4.click on start sync to transfer music to your player.
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Won't let me sync anymore

What i would recommend you to do is if you have windows xp to uninstall windows media player 11 and reinstall windows media player...if you already have 10 just upgrade to 11..
That should solve the problem
I hope that helps
Thank you
0helpful
1answer

Computer doesn't recognize MP3 player -

Try to reboot your PC. Leave mp3 player off when start Sync (if button lights up this time).
0helpful
1answer

Unable to put in music

You probably have your Windows Media Player set up to auto-sync - since this player is smaller than your total music collection, it is too much for both WMP and the Sansa. Disable auto-sync and you should be fine. Windows Media Player 10 is fine. Windows Media Player 11 works also.

-Tha Mp3 Doctor
0helpful
1answer

Sansa clip synch problem

Make sure the songs you are trying to sync do not have DRM-encryption on them. Converting to mp3 format is the best way to make them sync-able. Otherwise, you can find DRM removal software.

Also, reformat the player in Windows Media Player 11 - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything. Your player should be sync-able in WMP-11 now.

-Tha Mp3 Doctor
0helpful
1answer

Can not view my music files on my laptop (but can on my desktop)

Get the latest firmware upgrade - this player wasn't originally designed with WMP 11 in mind. Also, make sure the laptop has the folders "My Documents" and "My Music" on it - this is primarily where WMP reads from.
0helpful
3answers

Files on player are not listed in wmp or in windows explorer

change the settings of the player to MSC and connect the device to your computer. It will be detected as a removal disc drive. Open it and it should contain the folders in your player. IF you can only see a few folders. Click on Tools-Folder Option - Show hidden files and folders. Then you should see the folders that you have. Right click on the song and choose delete.
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