Kindle fire picture freezes on a lowry pic

Click on the link to get the solution for your frozen screen............
What You Can Do To Resolve Frozen Screen Issue On Kindle Fire HD Device

You'll get better response to fixes by contacting support. Go to computer and log onto amazon.com. below search bar click help, then device help. fill out form and I always use call back. They are fairly quick and will talk you through fixes for the problem.

What you really need to do is add your new Kindle device to your
existing Amazon Kindle account. The good news is if you bought it from Amazon new, Amazon automatically registers it to your existing account. So . . .

Go to the Amazon website using your laptop or desktop computer and log onto your Amazon account.

1)On the upper right of the page you should see *Hello (your name)*
Drop down this menu by hovering your mouse pointer on it.

2) Select *Manage your content and devices*

3) If you're not logged in, enter your Username and password.

4) If you're browser is set to save passwords an log in you won't
need to do step 3

5) Select the *Your Devices* tab

6) All your Kindle devices should be listed there, including the new
Kindle Fire.

7) You can click on your old Kindle and *deregister* it.

8) You can make your new Kindle Fire your *default device* and
you can edit your other Kindle devices such as any Android
Device onto which you have installed the Kindle App.

9) The default device status ensures new books purchased will
automatically download to that device when it's connected to
the internet via Wi-Fi or 3G depending on what your Kindle Fire
is configured with.

10) You can click on the *Settings* tab to manage your credit card and other information.

You will need to download the Kindle app ( from the App Store ) on your iPad or iPhone. You can then access your account on Amazon and probably download whatever you have on the Kindle to those devices. I have it and it works great....never went back to the Fire.

Plug in your Kindle to your PC. Watch the "Kindle screen" come on, then unlock (slide unlock bar) the main window to see a notice showing your plugged in. Wait until you see the window open on your PC for the options window then click on "view files" option. When all files show on your PC screen from the Kindle, then click on "pictures" folder to open. Copy and past your pictures from your PC into this folder. You can also copy mp4 videos into your videos folder to watch movies on Kindle Fire HD and the same with your mp3 files into the music folder. Hope this works.

Maybe try taking it where you got it or take it to a computer store. Maybe it could be dead. Try charging it.

Log onto Amazon Kindle account. Go to Help desk and send them an email. They can email an answer or call you about it.