When you try to copy from the top copy/fax tray the machine wants to pull the paper tighter from one side than the other and it stops when pulling the first sheet or it could be the second or third sheet that it stops/jams ?? - not really sure what to call it. The paper does not get clogged in the machine only stops pulling the paper thru as if the tension has caused it to do this. It may have faxed or copied three or whatever sheets before it stops, gives out the warning sound and you have to fix it. You have to pull the last sheet out of the slot and then lift the lid and restart the action. It may do this 8 to 10 times in a row before it just works. ? ... No rhyme or reason when it is going to do this. I have tried cleaning the rollers and whatever is included in pulling the paper thru process and it has not helped. I have found that sometimes I can - and don't know why this works sometimes - turn my papers around and send the opposite end thru and it will work smooth as ever .... but that is not consistent either. I see no way to adjust the roller / belt - whatever, without taking it apart -- and really don't want to get into that without some assistance. The machine works so well otherwise -- I hate to send it out to pasture...! But it makes it a real problem when you want to fax something and it takes 10 min's to get it to go thru the machine.... and that's the only way the fax will work --- thru the top. PLease help, I need it to work correctly.
I don't really want to get into this, but you sound desparate. i don't work on your model very often, so bear with me. When a sheet jams, don't just pull it out. Open the document feeder as far as you can and note where it stopped (the side tha DID NOT feed). Look for a possible obstruction or even spot of something that looks dirty or sticky. If so, remove or clean it. Look at the leading edge of the jammed sheet, see if there are any indentations that could possibly line up with a sensor flag, roller edge, etc. Last suggestion. Press down of the side of the document feeder that DID NOT feed through. If this helps, then there is a problem with the latch that holds the document feeder closed. Without seeing the unit it is difficult to diagnose correctly. Let me know one way or the other. Any observations will be helpful. Ed One more thing! Make sure the leading edges of the pages you are sending are perfectly straight and smooth. Make sure that they HAVE NOT been stapled at one time (the indentation can cause a problem)
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Still need your help --- severely !!!!
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