Canon CanoScan FS4000US Film Scanner Logo

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Posted on Jan 03, 2009
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Lost the installation CD

I lost the installation CD for my Canoscan FS4000US film scanner. Then when my computer's hard drive crashed, I lost the program on my computer. What can I do now? I have the scanner but no CD to reinstall it. Help please!

  • rebeccawoll Jan 03, 2009

    Thanks for the links but when I visit that website, it tells me I can download the driver, but it says there's no software to go along with it. Is the driver all that I need to get it restarted?

  • rebeccawoll Jan 03, 2009

    I followed the link and downloaded the driver, but it said there was no software available. Is the driver all that I need to restart this scanner on my computer?

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Lots of drivers/software downloads at the link below, based on your operating system.

http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=DownloadDetailTabAct&fcategoryid=351&modelid=7460

  • Anonymous Jan 03, 2009

    That would be a problem then.

    The software would likely have to be ordered from Canon. They may be sympathetic to your loss and send it to you free, but it may also come with a fee. Be warned.


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Http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=DownloadDetailTabAct&fcategoryid=351&modelid=13810
use this link and input your operating system, then it will download the drivers and software for you

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Hi I bought a Canon Canoscan FS4000US used online. No driver came with product. Canon website does not offer any downloads when viewing canon website with WIndows Vista 64 Bit. It does show available...

When I go to the Canon site, I get prompted to select my OS: http://usa.canon.com/cusa/support/consumer/scanners/canoscan_series/canoscan_fs4000us#DriversAndSoftware . On other parts of the Canon support site, I need to click on a Change OS link to get that dropdown menu or swap to the Select OS in that dropdown menu and then refresh the page. Then I can select a new OS. (Note the site uses Javascripts that do not seem compatible with all browsers. I found it worked with Firefox 6.0.2 . The exact location is hidden until you agree to the Canon Terms of Use.)

However, this driver, fs4000usvst103ben.exe, is listed as a Vista 32-bit driver released in 2007. Since the 64-bit Windows requires signed drivers, Canon doesn't make 64-bit drivers for their older scanners. (This scanner was released with compatibility with Win98.) Thus you will probably get an error message about the unsigned driver when you try to install it.

If the driver refuses to install, you may be able to run the driver installer by using the compatibility mode. Download the file and save it to your hard drive. Right click on the exe file and choose Properties. In the Compatibility Tab, select Run this Program in the Compatibility Mode and choose XP. Click Apply and then OK. Right click again on the exe and choose Run as Administrator.

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You must open your scanner and gently wipe the glass screen down with a cloth.. this should remove all dirt and make a clear scan.
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