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Expert
53 Answers
- Posted on Jan 03, 2009
Re: locked volume on ipod
If you cannot remember the passcode, you will need to restore your
device on the computer that was used to originally sync it so that you can reset your passcode and resync the data from
the device (or restore from a backup). If you restore on a different
computer that was never synced to the device, you will be
able to unlock the device for use and remove the passcode but your data
will not be present.
Here are the instructions to restore for Windows and Mac:
- Note:
Because Restore erases all of the songs and files on iPod, make sure to
back up any files you've saved on the iPod disk. All of your songs,
videos, podcasts, audiobooks, and games can be loaded back to your iPod
provided that you have them stored in your iTunes Library.
How to restore your iPod:
For Windows:
- 1. Make sure you've reinstalled the latest version of iTunes.
- 2. Open iTunes, and then connect your iPod to your computer.
- 3. After a few moments, it will appear in the source list in iTunes.
- 4.
Select your iPod in the source list and you will see information about
it appear in the Summary tab of the main iTunes windows.
- 5.
Click the Restore button. You will be prompted with one or more restore
options that may prompt iTunes to automatically download of the latest
iPod Software. The 4 possible restore options are:
- Restore Option 1: Restore - Restores with same iPod Software version already on iPod.
- Restore
Option 2: Use Same Version - Restores with same iPod Software version
already on iPod even though a newer version is available.
- Restore Option 3: Use Newest Version - Restores with the latest iPod Software on your computer.
- Restore Option 4: Restore and Update - Restores with the latest iPod Software on your computer.
- 6.
A progress bar will appear on the computer screen indicating that the
first stage of the restore process has started. When this stage is
completed, iTunes will instruct you to leave iPod connected to your
computer to complete restore.
- 7. During the
stage 2 of the restore process, the iPod will show an Apple logo as
well as a progress bar at the bottom of the display. It is critical
that the iPod remains connected to the computer or iPod Power adapter
during this stage. Note: The progress bar may be difficult to see since
the backlight on the iPod display may be off.
- 8.
After stage 2 of the restore process is complete and the iPod is
connected to the computer, the iTunes Setup Assistant window will
appear asking you to name your iPod and choose your syncing preferences
similar to when you connected your iPod for the first time.
For Mac:
- 1. Make sure you've reinstalled the latest version of iTunes.
- 2. Open iTunes, and then connect your iPod to your computer.
- 3. After a few moments, it will appear in the source list in iTunes.
- 4.
Select your iPod in the source list and you will see information about
it appear in the Summary tab of the main iTunes windows.
- 5.
Click the Restore button. You will be prompted with one or more restore
options that may prompt iTunes to automatically download of the latest
iPod Software. The 4 possible restore options are:
- Restore Option 1: Restore - Restores with same iPod Software version already on iPod.
- Restore
Option 2: Use Same Version - Restores with same iPod Software version
already on iPod, even though a newer version is available.
- Restore Option 3: Use Newest Version - Restores with latest iPod Software version on your computer.
- Restore Option 4: Restore and Update - Restores with latest iPod Software version on your computer.
- 6. A message will appear prompting you to enter an administrator's name and password.
- 7.
A progress bar will appear on the computer screen indicating that the
first stage of the restore process has started. When this stage is
completed, iTunes will instruct you to leave iPod connected to your
computer to complete restore.
- 8. During the stage
2 of the restore process, the iPod will show an Apple logo as well as a
progress bar at the bottom of the display. It is critical that the iPod
remains connected to the computer or iPod Power adapter during this
stage. Note: The progress bar may be difficult to see since the
backlight on the iPod display may be off.
- 9.
After stage 2 of the restore process is complete and the iPod is
connected to the computer, the iTunes Setup Assistant window will
appear asking you to name your iPod and choose your syncing preferences
similar to when you connected your iPod for the first time.
Good Luck!
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