Magazine stuck
SOURCE: My dealer installed Saab CD changer is not functioning properly.
The unit is having internal firmware problem. It may be off track or have a bad capacitor. You will need to dismantle to cover to receive your cd tray. There may also be a problem with the lens.
SOURCE: Honda CRV CD Changer Magazine in permanent eject
One of the advantages of buying a car new is the warranty and the service. Even if you are putting it in wrong it is part of the service to have them show you how to use it. There should be a section in the manual that will instruct you as well.
Read the manual and if you still can't get it to work, take it back and see what they find. The reason warranties are issued is because not everything works just because it is new.
Hope this helps
Rich
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