When the printer is on and the auto answer is on the machine picks up all calls as a fax. Is there a way to have the machine recognize whether it is a fax or a phone call? Can you program the machine to do this? I do not have the owners manual for my Lexmark x7170 All-in-One Printer.
I keep getting a message that said REMOTE FAX ERROR when I try to receive faxs
Most fax machines are set-up to pick up all calls. There isn't a way to know you are receiving a voice call until the fax picks up and doesn't hear the tracer signal that kills our human ears.
You could change the number of rings it takes the fax machine to pickup the call. If you set it to the max, you would have plenty of time to pick-up. this option is normally part of the settings on the machine itself.
The only other options are to unplug the fax when you aren't expecting to receive a message, or get a dedicated fax line. It depends on how much you use the fax.
Hope this helps! Please don't forget to rate the answer!
To make sure the printer picks up
incoming faxes, set Auto Answer to On, and then set the printer to pick up
after a greater number of rings than the answering machine. For example, if the
answering machine picks up calls after four rings, then set the printer to pick
up after six rings. This way, the answering machine picks up calls first and
your voice calls are received. If the call is a fax, then the printer detects
the fax signal on the line and takes over the call.
If you have a voicemail feature associated in the same line as your fax:
Voice mail and fax can share the
same telephone line if you subscribe to a distinctive ring service offered by
your telephone company. This feature allows you to have multiple telephone
numbers on one telephone line. Each telephone number has a designated ring
pattern (single ring, double ring, triple ring, or double and triple ring). The
different ring patterns let you know which telephone number was dialed, and
which device you should use to answer the call.
If you do not have distinctive ring service, then set the printer to receive faxes manually (Auto Answer Off). This setting lets you receive both voice calls and fax calls, but works best if you use voice mail more often. You need to turn off voice mail whenever you are expecting a fax.
If you have an answering machine connected to the same line as your fax:
To make sure the printer picks up
incoming faxes, set Auto Answer to On, and then set the printer to pick up
after a greater number of rings than the answering machine. For example, if the
answering machine picks up calls after four rings, then set the printer to pick
up after six rings. This way, the answering machine picks up calls first and
your voice calls are received. If the call is a fax, then the printer detects
the fax signal on the line and takes over the call.
If you have a voicemail feature associated to the same line as your fax:
Voice mail and fax can share the
same telephone line if you subscribe to a distinctive ring service offered by
your telephone company. This feature allows you to have multiple telephone
numbers on one telephone line. Each telephone number has a designated ring
pattern (single ring, double ring, triple ring, or double and triple ring). The
different ring patterns let you know which telephone number was dialed, and
which device you should use to answer the call.
If you do not have distinctive ring
service, then set the printer to receive faxes manually (Auto Answer Off). This
setting lets you receive both voice calls and fax calls, but works best if you
use voice mail more often. You need to turn off voice mail whenever you are
expecting a fax.
I hope this helps.
Should you need further assistance, please contact Lexmark Technical Support Center.
Make sure the printer is on and is connected to a working phone line.
Make sure that Auto Answer is on.
To check if Auto Answer is on:
From the printer control panel press the wrench sign.
Press the arrow buttons until Fax Setup appears, .
Press the arrow buttons until Ringing and Answering appears, and then press
OK to save the setting.
Press OK again.
Check to see if Auto Answer is set to On.
If Auto Answer is not set to on, press the arrow buttons until On appears, and then
press to save the setting.
Set the number of times the telephone rings before the printer automatically
receives faxes:
Press the arrow buttons until Pick-up On appears, and then press OK .
Press the arrow buttons until the setting that you want appears, and then press to
save the setting.
When the number of rings you set is detected, the printer automatically receives
the incoming fax.
This should solve your problem.
Thanks for using FixYa and for the great rating.
hardrocko
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