Maytag Neptune MAH5500B Front Load Washer Logo
Paul Wolfe Posted on Oct 21, 2012
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Door wont stay locked to run a load

I shut the door and hit start and the machine starts to cycle then a couple of seconds later it shuts off and door is unlocked - I checked the door and when it says its locked it is locked and wont open - dont see anything in the way and it wont start with door open - not sure what to check - help lol thanks!

1 Answer

Richard Roth

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  • Maytag Master 9,472 Answers
  • Posted on Oct 22, 2012
Richard Roth
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You have a faulty door latch assembly and it will need to be replaced. Here is the part you need.

5 Related Answers

Anonymous

  • 331 Answers
  • Posted on Jul 29, 2007

SOURCE: Door lock

Run a diagnostic on the door lock system; To place the unit in "service mode", close the door completely then press and hold both the "Delicates" and "Heavy Soils" keys for three seconds. Motor speed will be displayed. Press "rinse" to access the main board output function. Then press "max extract"... this is the test for the door lock. Did it lock? To exit, press "max extract" again and then both "Delicates" and "Heavy Soils" for three seconds. VOLTAGE TESTS AHEAD!!! IF YOU AREN'T SURE YOU CAN DO IT, THEN DON'T! CALL A PROFESSIONAL! If the door did not lock, you'll need a voltmeter and an hour or so. Open the door, remove the screws holding the door hinges, then remove the 2 screws (and shims) opposite the door hinges and close the door (do not take it off). Then grasp the front panel at the top near where it meets the top panel and pull toward you quickly. Lean it forward and remove it from the 2 clips at the bottom. Just below the top panel, now exposed, are the top panel retainers... use a 5/16" to remove the one screw on both sides and remove the retainer clips. Now lift the top panel up just like the hood of a car. You can now see the door latch assy. Remove the 2 wires on the solenoid and insert your meter probes into each one of them (color doesn't matter). Set your meter to read AC Voltage, then re-enter "Service Mode" and follow the steps to door lock test. When you hit the "Max Extract" key, 120 volts should be sent to the meter. If you get 120 volts, your latch assy. has failed and should be replaced. If you don't get 120 volts, your control board output has failed and needs to be replaced. Hope this helps.

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Geoff Siegel

  • 164 Answers
  • Posted on Sep 20, 2007

SOURCE: Maytag Atlantis MAV6451AWW

turn off the water and remove the hoses from both the wall and from the back of the machine. check the screens inside of the machines water valve, they are probably clogged. do the same for the hose screens on the other end. replace the hose screens at the wall end and remove the screens from inside the machine. replace hoses and turn the water on and you should be good to go

Anonymous

  • 1122 Answers
  • Posted on Jun 25, 2008

SOURCE: Door Lock

on your model all wax motor door latch's have to be replaced,go to repair clinic .com and you can order the part or go to ebay,and put in maytag neptune mah5500bww wax motor and it will come up and the guy selling the motors has pictures on how to install,let me know-mike

Anonymous

  • 121 Answers
  • Posted on Nov 30, 2008

SOURCE: Maytag Neptune Washer won't stop running/or shut off after cycle

clean the small presser hose out and check the pump sump make shur there is no obstruction

aborcass

Ron Coons

  • 2651 Answers
  • Posted on Mar 20, 2009

SOURCE: Maytag neptune MLG2000AWW does not turn off at end of spin cycle

d sounds as if your having a timer issue here. not recognizing the end of cycle and entering a new one ( bad timer).. as far as time of unlocking this is normal, theres a wax motor holding the door shut for i believe 3 min's.. and the water sloshing sounds is also normal they use a "water filled" balance ring around the perimeter of tub to help with the overall balance of machine

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