Can't access Maxtor Manager on 250GB Maxtor Basics portable USB

make sure the lead/s that attach to your hard drive are securely seated
if your computer came with a motherboard disc the drivers could be on it

click start right click on computer device manager look through all of your devices if you see a yellow question mark?or exclamation mark ! or red x
right click to reinstall drivers or

if you can see your usb but its not working
ports(com&lpt)right click update driver
hope this helps

click start control panel administrive tools ,computer management ,device manager look through all of your devices if you see a yellow question mark?or exclamation mark ! or red x
right click to reinstall drivers or

if you can see your usb but its not working
ports(com&lpt)right click update driver

sometimes the wires inside the cable will be damaged due to bending or stretching or placing heavy equipment upon the cable,

just replace the cable of the hard disk, when you plugged the external disk drive you got that windows could recognize the USB device change the cable everything should work fine again,

check the USB leads that attach to the motherboard usually red-white-green-black make sure they are securely seated and have no dust build up on them dust will cause static and a lot of unforeseen problems

if this fails to fix the problem

you might have to install a usb 2 or 3 card they are cheap and easy to install you can buy these on Ebay very cheap


hope this helps you

click start control panel administrive tools ,computer management ,device manager look through all of your devices if you see a yellow question mark?or exclamation mark ! or red x
right click to reinstall drivers or
if you can see your usb but its not working
ports(com&lpt)right click update driver
sometimes the wires inside the cable will be damaged due to bending or stretching or placing heavy equipment upon the cable,
just replace the cable of the hard disk, when you plugged the external disk drive you got that windows could recognize the USB device change the cable everything should work fine again,

check the USB leads that attach to the motherboard usually red-white-green-black make sure they are securely seated and have no dust build up on them dust will cause static and a lot of unforeseen problems also make sure the computers Ram and Cmos battery are securely seated
if this fails to fix the problem
you might have to install a usb 2 or 3 card they are cheap and easy to install you can buy these on Ebay very cheap
hope this helps

Hello.

There are various levels of USB (1.0, 1.1 2.0). It appears that USB 2.0 doesn't recognize the external hard drive but the older USB hub does. I suspect that you have the newer 2.0.

To determine if your computer has a USB 2.0 port (You must be logged on as an administrator to perform these steps):

Open Device Manager by clicking the Start button , clicking Control Panel, clicking System and Maintenance, and then clicking Device Manager.‌ If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

Double-click Universal Serial Bus controllers.

If the word Enhanced is included in any of the listed controllers, your computer has USB 2.0 controller drivers installed.

Try the Maxtor drive with another computer that has the USB 1.0 or 1.1 ports. If it still doesn't work, the USB interface in the enclosure is defective and you need to return/exchange it.

Hope this helps.

control panel admistrive tools,computer management,device manager scroll down universal serial bus controllers you should see a yellow question mark? right click to reinstall drivers
hope this helps

Dear uralorhan,
Do not worry! just try to see your device manager,
START>My Computer>Right click for Propeties>choose HARDWARE tabs and pick the DEVICE MANAGER box.
When you saw the yellow mark USB device (Your MAXTOR should connected first), right click on it and choose UNINSTALL... then Confirm by answer YES.
Then go up to the device manager tool bar and click on SCAN FOR HARDWARE CHANGES.. Wait ..! and there... you should see the windows installed and prepare your MAXTOR to be ready for use..

GoodLucK!

Best Regards,
bionic23

There is not much u can do if it wont let u access the drive first try a different computer so we can make sure its the drive and not the usb port on the PC and please make sure that you have confirmed power going to the drive if the drive does not work on another PC then the drive may be faulty if it does then we need to reconfigure your device manager and make sure that you USB drivers are working properly. Marc

It is your driver related issue.
Check your operatign ssytem version is winxp sp2 ?
SP2 is perfact for usb 2.0
Also you can try to uninstall all usb driver and install inf update utility it is comes with motherbord disk.
You can uninstall usb drivers from computer with device manager .
For that go to my computer proeprty then hardware then device manager then uninstall all usb drivers.then restart the computer then check.
Also check your harddriver usb cable is working fine tryt all usb ports of computrer 1 by 1.
Also try in another computer.

you will need to install the drivers for your drive.
xp doesn;t recognize 2.0 usb unless you install drivers and have a usb 2.0 port
but install the drivers and you should get it to recognize

you can go to control panel, system and device manager.
look for a usb device that is not working and right click install drivers or update drivers.
See if it comes up.
Once it does you will see it in the device manager under disk drives

click on the hard drive and use the disc manager to format
or right click on the hard drive properties and use the format tab

Most of the time when you get error messages like this it is due too drivers. Now in order to determine this issue I need to know what type of computer you have, OS installed on it, how old the PC etc. Please advise!