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My polycom phone does not have a dial tone

The phone lights up green when you turn it on and it connects to the base. It does not get a dial tone when you try to make a phone call out and when you call the polycom it rings on dialed end but not on the polycom. I have tried the phone in a different jack and it still does not work.

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Posted on Jan 02, 2017

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  • 1 Answer

SOURCE: polycom soundstation Ex - no dial tone

Someone in our office recently damaged the RJ-45 cable for our Polycom Soundstation. Because the jack was damaged I could not determine the order of the cables. After a call to polycom, we found the pinout information we needed - so I thought I would share, in case anyone else finds themselves in a similar situation:
With the RJ-45 prong pointing down the wires, from left to right are:

  • Black
  • Brown
  • Red
  • Orange
  • Yellow
  • Green
  • Blue
  • White
Then Crimp and test. I got this information directly from Polycom for use with the Polycom Soundstation. This information was not easy to get. They originally told me they could not provide the information and I would have to buy a power adapter. This is not true, just trim the cable and follow the above instructions.

Posted on Dec 03, 2008

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  • 146 Answers

SOURCE: I had two SoundstationEX phones

yes do a full reset and reprogram for new phone number and all settings when you move phones

Posted on Mar 21, 2011

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1 Answer

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You should be calling your vendor/tech in that handles the phone system to check programming, cabel, jack and the Polycom itself too.

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I set up the polycom as instructed... I even confirmed with my helpdesk that the line is analog. When i turn the unit on I get a high pitched buzzing sort of sound... no dial tone? I also cannot dial in...


Try to plug a cheap analog phone into the same line instead of the voicestation to verify that it is indeed analog. It sounds as if you connected the phone to a specialty PBX line or similar. There are analog PBX that only work with their own phones. You can also try to connect the phone at home and see if it works on your analog line at home.

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Repair of Polycom conference handsets


Hi Debbie,

Try Multimessage systems based in Potters Bar for repairs.

We repair Conference phones along with a host of other manufacturers products.

If you are local we can either pick up from you or you can drop them off and we will quote on the repair before we start.

Please call me , Paul Morgan, on 07703 270679 for more details.

Multimessage Systems

Avaya Global Repair Centre

BT Repair partner

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Semi Dead Panasonic KX-TGA100N with ''C533'' displayed.


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7 Answers

Polycom soundstation Ex - no dial tone


Someone in our office recently damaged the RJ-45 cable for our Polycom Soundstation. Because the jack was damaged I could not determine the order of the cables. After a call to polycom, we found the pinout information we needed - so I thought I would share, in case anyone else finds themselves in a similar situation:
With the RJ-45 prong pointing down the wires, from left to right are:
  • Black
  • Brown
  • Red
  • Orange
  • Yellow
  • Green
  • Blue
  • White
Then Crimp and test. I got this information directly from Polycom for use with the Polycom Soundstation. This information was not easy to get. They originally told me they could not provide the information and I would have to buy a power adapter. This is not true, just trim the cable and follow the above instructions.

Sep 14, 2007 | Polycom PCY220016000001 SoundStation2...

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