My polycom phone does not have a dial tone

That Polycom runs off of Analog dial tone.
Either a dedicated line or in most cases from an ATA off the phone system.
You should be calling your vendor/tech in that handles the phone system to check programming, cabel, jack and the Polycom itself too.

yes do a full reset and reprogram for new phone number and all settings when you move phones

The battery in the handset could be bad . First I would test that the base unit is recieving dial tone by pressing speaker button on base unit. If there is dial tone then problem is in handset or in base unit communication to handset. Try resetting power to base unit. Check manual for any re-initialization procedure. If the base unit is not receiving dial tone then I would test that the phone line is delivering dial tone to the base unit by connecting a known good phone to the line cord. If the dial tone is not present , problem could be in line cord from outlet, outlet, building wiring, or service provider.

try connecting standard analog phone to see if you get dial tone, sounds like you might be connected to a digital port

Try to plug a cheap analog phone into the same line instead of the voicestation to verify that it is indeed analog. It sounds as if you connected the phone to a specialty PBX line or similar. There are analog PBX that only work with their own phones. You can also try to connect the phone at home and see if it works on your analog line at home.

It depends on what system it is installed on.

NUT, generally, with the first caller on, press flash you will get intercom tone again, dial 9 and connect to the next party. Once connected, press flash again and you should be connected to the original party.

I have a polycom soundpoint pro SE-225. when i either pick up the hand set to make a call OR press the speaker button to make a call i get a dial tone for a few seconds, then the dial tone jumps up and gets real loud for a few seconds and then goes completely away and will not let me make any calls. Any ideas what the heck is wrong??

Hi Debbie,

Try Multimessage systems based in Potters Bar for repairs.

We repair Conference phones along with a host of other manufacturers products.

If you are local we can either pick up from you or you can drop them off and we will quote on the repair before we start.

Please call me , Paul Morgan, on 07703 270679 for more details.

Multimessage Systems

Avaya Global Repair Centre

BT Repair partner

Panasonic KX-TG1050N Cordless Phone. Base handset (No. 1, KX-TGA100N) does not work, no keypad response or dial tone. Green indicator message light ON (should only work with the TG1000N base unit) all the time till battery runs down. Display shows message ?C533?. Can still send and receive calls on extension phones 2 and 3.

Someone in our office recently damaged the RJ-45 cable for our Polycom Soundstation. Because the jack was damaged I could not determine the order of the cables. After a call to polycom, we found the pinout information we needed - so I thought I would share, in case anyone else finds themselves in a similar situation:
With the RJ-45 prong pointing down the wires, from left to right are:

• Black
• Brown
• Red
• Orange
• Yellow
• Green
• Blue
• White

Then Crimp and test. I got this information directly from Polycom for use with the Polycom Soundstation. This information was not easy to get. They originally told me they could not provide the information and I would have to buy a power adapter. This is not true, just trim the cable and follow the above instructions.