Can't access the General Delivery Mailbox

There are 3 ways to access your voicemail:
1. Call into the main office and have the receptionist transfer you to your mailbox.
2. Call into the main office and if you hear an Auto Attendant, select #. Then, enter your mailbox number and password.
3. If you know what number your voicemail is tied to, then you just call the number, select #, and then enter your mailbox number and password.

If none of these options work, then whomever programmed it may have turned it off and you may need to contact the tech.

Make sure the set is not forwarded anywhere.
Try F#4 or F#984 to cancel any forwards.

A "mailbox not set up" message is coming from your telephone line voice mail system, and not from your telephone answeringmachine. What this means is that the voice mail on the phone line is picking up before the answering machine has a chance, and since the mailbox hasn't been set up it can't take any messages. So there are two things you'll need to do.

First, you'll need to set up your voice mail. You may need to contact your telephone service provider for setup instructions since not all systems are the same, but here's how it usually works. From your home phone, call your own number so you reach your voice mail. You should get the message that your mailbox hasn't been set up, and will be prompted for an access code to get to the setup menu. The access code is usually the last four digits of your phone number, and you'll be prompted to change it to something else as part of the setup. Through the setup main menu you can record your greeting and set up other options like the ring count before the voice mail answers. Set it for a number larger than the setting on your telephone answering machine. (I have my answering machine set to 4 rings, and voicemail set to 6.)

Step two is to verify the ring setting on your answering machine. Four rings is a common default setting, but it's adjustable on the phone. Most newer phones have menus that you access from the handset to set change settings, while older models have a switch on the base unit.

Once the mailbox is set up and you have your answering machine set to pick up first, everything will work as you want.

Making Use of the Voice Mail Service
From your own extension
VPS* Extension No.
Mailbox
· If you have no password, you can skip the last step.
* VPS: Voice Processing System
From someone else's extension
VPS Extension No.
Mailbox No.
Mailbox Password*1 +
· If you have no password, you can skip the last step.
Listening to a Message
Password*1
+
KX-TVA series
Listen to Message
Deliver Message
Mailbox Management
Automated Attendant
Message Notification
Other Features
End Call
KX-TVS series
Listen to Message
Deliver Message
Check Mailbox Distribution
Automated Attendant
Mailbox Management
Other Features
End Call
VPS Extension No.
Leaving a Message
From your own extension
Mailbox Password*1 +
From someone else's extension
Mailbox No.
Mailbox Password*1 +
· If you have no password, you can skip the last step.
Enter the desired mailbox no.
To send the message immediately
Leave a message
(KX-TVA series)
(KX-TVS series)
Follow the guidance
To set the delivery time

Which ones? A Pana brand VM has an access code of 165. Your personal messages are in your box, the system messages (General Delivery Mailbox) are in mailbox 998. When you dial 165, you're automatically in your box. Mailbox 998 has a special access code that you dial and use to retrieve messages. We try to prevent messages from being dropped into the GDM, but it happens.

Carl

Maybe the callers are leaving messages in the General Delivery mailbox? From your phone, dial Feature 981, when it prompts you for a password, press the button under "OTHR", and you will be prompted for the log. (The log is the mailbox and password combination for a mailbox not assigned to your phone.) If you use 2-digit extensions, the General Delivery mailbox is #10, for 3-digit extensions, the mailbox number is #100, and etc. The default General Delivery mailbox password is "0000". So, using 2-digit ext's, the log would be 100000, then press # or OK and you can retrieve the messages. Write back if you need more help.

That set may have the general delivery mailbox attached to it. The mail box number for the general delivery mailbox is 100. you might try and resetting that mailbox to see if it gives you access.

The general delivery mailbox could be the one thats full. try feature 981 press the othr soft key the display should say log:enter in 1000000 (the general delivery mailbox is 100, and defaulted password is 0000.) Hopfully the password wasn't changed

Ok, first of all the general Mailbox is 100 for 3 digit extensions or 10 of 2 digit extensions.

How to Change a Mailbox Password
1. To access the voice mail system press "Feature".
2. Press "983".
3. When you see "Log:" enter "120000" for 2 digit extension numbers, enter "1020000" for 3 digit extension numbers.
4. Press "OK".
5. Press "MBOX".
6. Press "CHNG".
7. Enter the mailbox number you wish to reset.
8. Press "Reset".
9. Press "Rls" to exit (orange button to the right of the number buttons).

Default password is "0000".

The mailboxes don't need to have saved messages, to be full. More then likely what is happening is that when people call in, they are getting a generic/Auto Attendant vm box, and that one is full. Try checking vm box #100, or #10. That is the Nortel standard general delivery vm box. Please let me know is this helps, or if you more help.