No other buttons work either.
This problem is caused by a faulty door latch. You will need to replace the latch. Here is a link to the part you need.
SOURCE: My dryer won't start...it has
I would check the door switch first.
http://www.repairclinic.com/PartDetail/Door-Switch-Assembly/1449333
SOURCE: I have a whirlpool duet
I have the same problem. I contacted Whirlpool,they said to call an electrician. Electrician said it was a MOTOR CONTROL BOARD. My price to fix in Fl. was $430.00, $400 for part and 30 labor. I had a coupon other wise it would have been right at $500. Hope this helps!
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