All the features on my microwave work, except the turntable does not turn and it does not heat. The timer counts down but nothing happens. The fan, lights, clock and eveything else is functional. Any ideas?
You have a bad secondary interlock (top door switch) or its mount is bad.
Even though a door
switch clicks, it may still be bad inside.
Door switch
or mount trouble is usually caused by slamming the door or by opening
the
door while it's cooking without hitting the Stop pad first.
There are
plastic mounts inside the microwave which hold the door switches and
onto which the door latches lock when you close the door.
The screws on these
mounts may be loose. If they get too loose, the switches will not be
activated properly.
Sometimes it's
a broken tab on the switch holder, allowing the switch to rotate just
out of position. This tab
can be hard to see, since it is under the
bottom edge of the switch.
One test that sometimes
helps is to
gently lift up (and/or push down) on the door or handle as you try to
start it. If it works or tries to work, then it's a door switch mount
or
door alignment issue.
You can find helpful
exploded view diagrams and order parts by entering your full model
number here.
There should also be a "mini-manual" hidden inside the unit behind the control
panel or hidden on the left side behind the grille, which is very
helpful when troubleshooting & testing.
If you only need a
switch, you can order a universal type here for $5 postpaid.
We're
happy to help you with free advice and we'd appreciate your thoughtful
rating of our answer.
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