Cameras Logo

Related Topics:

jennifer credit Posted on Oct 09, 2012
Answered by a Fixya Expert

Trustworthy Expert Solutions

At Fixya.com, our trusted experts are meticulously vetted and possess extensive experience in their respective fields. Backed by a community of knowledgeable professionals, our platform ensures that the solutions provided are thoroughly researched and validated.

View Our Top Experts

Turned camera on gives error message to turn off and back on again . No matter how many times we turn off and on it won't clear the message. Took battery out.put back in. Message still there. Also len

1 Answer

Gregg

Level 3:

An expert who has achieved level 3 by getting 1000 points

All-Star:

An expert that got 10 achievements.

MVP:

An expert that got 5 achievements.

Master:

An expert who has achieved Level 3.

  • Master 362 Answers
  • Posted on Oct 09, 2012
Gregg
Master
Level 3:

An expert who has achieved level 3 by getting 1000 points

All-Star:

An expert that got 10 achievements.

MVP:

An expert that got 5 achievements.

Master:

An expert who has achieved Level 3.

Joined: Oct 09, 2012
Answers
362
Questions
0
Helped
91596
Points
1014

Camera was probably dropped. Motorized autofocus lens was probably damaged when dropped. It doesn't get more of a big deal than this. Depending on age of camera, it may be a ''wipe-out.''

Ps... I'm saying ''probably'' dropped because I didn't see it happen, but this is precisely what happens when they are dropped. It doesn't take much of a ''jolt'' to do the damage, and there is usually never any external damage.

5 Related Answers

ginko

Ginko

  • 19396 Answers
  • Posted on Jul 05, 2009

SOURCE: Lens error, restart camera

Lens error is usually caused by mechanical faults concerning lens assembly. The lens cannot extend or retract fully, the error is detected and lens error is returned.
Sometimes this can be fixed playing with the lens during extraction or retraction to help the lens asset getting back to normal.
More often the camera lens must be disassembled and re-assembled by a technician to fix the problem.

Ad

Anonymous

  • 1 Answer
  • Posted on Aug 05, 2007

SOURCE: error message

*&%$@#%^&*&^% !!"It's working!!!! Turn your camera on and put it near your ear. Did you hear a softly motorized sound in the lenses area and the green LED is flashing? If you hear this sound do this. Do it under your own responsability. (any way your camera does not work). When you turn on the camera wait until the lenses come out, in that moment grab the lens with your hand and don't let it go back. The camera will turn off but the lens will stay out. With the camera off push in the lens with your hand. Turn on the camera and that's it. I had to do it 2 times, but now my camera it's working again. This system error could be caused because the lens get out of it rail and the camera can not set the focus system.

Nynrz

  • 2 Answers
  • Posted on Aug 31, 2007

SOURCE: Lens Error 25

Guess what I tried banging the bottom of my CW330 camera, as suggested by Timewarped, and the lens retracted and the "Lens Error 25" cleared. I can't believe it, you saved me about $80 in repairs. Thanks

kakima

  • 102366 Answers
  • Posted on Feb 23, 2010

SOURCE: Lens error. Restart camera.

This is probably THE most common failure among digital cameras. There's a halfway chance of fixing it yourself, described here: http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

Anonymous

  • 11967 Answers
  • Posted on May 28, 2010

SOURCE: I have a Canon Power Shot SX120 IS camera. I

Fixing a Lens Error on a Digital Camera

This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include “E18 lens error”, or “lens error, restart camera”. Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.
A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum (careful with this one).
Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Ad

Add Your Answer

×

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

0helpful
1answer

App Error 523 Blackberry Pearl 8100

you need to wipe the device with JL commander and reload the software using desktop manager
0helpful
1answer

Fujifilm finepix J32 Zoom error

Had exactly the same problem with my fujifilm j32, after reading a few things on the net and definitely couldn't be bothered to waste money and time sending off a camera that cost a few quid I took matters into my own hands!
I turned the camera on and quickly grabbed the lens to stop it retracting again, once it was held out I gave it a good 'wiggle' moving it in all directions fairly firmly!
I then pressed the on/off button again to switch it off and then turned it back on and low and behold it turned on and worked perfectly after!
Hope this helps others cause it could save you a lot of time and money!
4helpful
2answers

Error message ''Lens error'' on nikon coolpix digital camera

Try cleaning any grit out of the lens mechanism with compressed air and a little wiggling of the lens. If that doesn't do it, the camera needs servicing.
0helpful
1answer

Sony Cyber Shot lens extends and retracts, can't take photo

My solution for the M340

I had the same problem after a day at the beach. What I did was get a can of compressed air (from the computer section) and blow air around the lens as I repeatedly turned it on. It took about five cycles, but I eventually cleared whatever was preventing the lens from fully opening.

Good luck.
0helpful
1answer

I631 error message

The best I have figured for it was to turn it off then back on... however there has been one time I lost quite a few pictures because every time i turned it on it said card error... The other solution that has worked for me a few times was formatting the card so instead of every other time it saying card error it took it a few times before it started popping up again..
2helpful
4answers

Lens error

ok,i had this problem & couldnt find solution anywhere,so i took the back off the camera to reveal the lense unit.Now there is 2 screws in the middle of the back of the lense you need to remove together with ribbon cable.Underneath this is a small square rubber seal which was not seated properly.All i done was to seat it back in the right place,put all back together & hey presto,turned camera on & all was good.
This might not be the same problem you all have but it worked for me.
Good luck !!!
2helpful
3answers

Error message

my camera did the same thing, lens retracts 3 or 4 times, and then proceeded with an error message "turn off and on again". I pressed the power button probably about 10 times, didn't work, so then i gave it a good smack on the top of the frame a few times while repeatedly pressing the power button and it did the trick. Hasn't gave me problems since...hope it helps
3helpful
2answers

"Put in cartridge" error message

Issue: ERROR LCD: PUT IN CARTRIDGE
Solution: Press ON/OFF switch to reset the multifunction device

Reset the device when it is not functioning properly. If the device is not functioning properly or to clear memory, reset it.
  1. On the operator panel, press and hold the <ON/OFF> button for one second. (The display will go blank.)

  2. Wait approximately ten seconds and then press the <ON/OFF> button again.

  3. Wait until the device has completed its cycling process before submitting another job request.
Not finding what you are looking for?

112 views

Ask a Question

Usually answered in minutes!

Top Cameras Experts

ZJ Limited
ZJ Limited

Level 3 Expert

17989 Answers

Brad Brown

Level 3 Expert

19187 Answers

ADMIN Andrew
ADMIN Andrew

Level 3 Expert

66947 Answers

Are you a Camera Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...