Dyson dc17 My dc17 has great suction with the attachment but when i try to vacuum my carpet it hardly has any suction. I just bought this on ebay and the seller told me to pull the pole all the way out but it doesn't seem to completely come out. am i doing something wrong? Is the metal pole suppose to come all the way out unless you are using the attachment?

SOURCE: Dyson DC17 now noisy and harsh click

I am having the same issue with the clicking noise when I try to open mine. Dyson has told me it's "not their problem" What it is is the little curved part that moves to change the suction to the wand vs the brush is catching on the tab that holds it up. It's out of alignment somewhat. Mine has been so bad that it has fallen off each time I open the vacumm. A costly repair of $172 each time. I can't get the piece put back on by myself.
The repair man finally filed down the little tab at the top that it hooks to when you set the vacumm upright. The curved piece is still falling off, so its back to the shop again. Dyson, still swears it's not their issue. The heck it isn't!
My vacumm is the same age as yours. I love it, we have 3 very large dogs that shed heavily, the vacum gets used 3x a day. It's the wear and tear on that tab. I'd love to know if you can get dyson to listen to these complaints any better than I have.


The sound with the brush- is something caught inbetween the brush and the cover? Do you have any smell? I had to replace my "lifetime guarenteed" belt.
Good luck
Shell

SOURCE: My dyson DC17 will not turn on unless the handle

Not sure if I can help, but I'll try. The DC17 has two motors: the vacuum motor and a separate motor for the brush bar. It is normal that the brush motor works only when the handle is pulled back in the vacuuming position - that's the way it's made. So, when you say "my DC17 won't turn on", I'm not sure if you mean the vac motor, the brush motor, or both. If the vacuum motor won't turn on, then you've got a problem I can't help you with.
As for no suction through the hose, I have to ask... are you sure your vacuum motor is working at all? Even with the hose stored away, the machine still relies on suction through that hose. If you're sure the motor is working, then either you've got a blockage that you haven't yet found (there's at least one inspection port, a sort of U tube at bottom right of machine, that you need to check), or it could be that you've got a hole in the flexible hose (which opens only when the hose is extended).
Sorry if this is a bit garbled, but I'm puzzled by your problem. If you want to come back with more details I'll try again for you!

SOURCE: Dyson DC17 started making a louder overall noise

Hi there, from your description it sounds as though the machine has a blockage.

Try following the online diagnostics in the Support section on our website at www.dyson.com. Hopefully this will help you locate and remove the blockage causing this.

If you need any further help or advice, please contact our Helpline on 1866MYDYSON.

Kind regards

Darran
Dyson Customer Service

SOURCE: My Dyson 14 Animal seems to not have the suction

Hi its Darran at Dyson.

Firstly check that the brush bar control on the cleaner head is in the correct position. You may have switched the brush bar off the last time you used it or the dial may hav got knocked when you vacuumed under some low furniture.

If this is in the correct position but the brush bar is still not turning, switch the machine off and remove the soleplate by turning the 3 fasteners on the base of the machine and checking for blockages and remove any threads or hairs around the brush bar.

I would recommend washing the filter if it hasnt been done for a while.

You may find it useful to follow the blockage procedure and filter washing instructions in your user guide, however if you no longer have this available you download a replacement for free via the support section on our website at www.dyson.com.

I hope that this information is useful to you.

Kind regards
Darran
Dyson Customer Service

SOURCE: My dyson dc17 will not roll across the carpet,

Turn on the beater bar with the gray button next to the red power button. The powered beater bar will "propel" the vacuum across the carpet.