If you only tried importing to the program straight from the camera, you could try to import the pictures, using a card reader or by copying the files to the computer before importing into the program.
In addition to the basic JPG, BMP, GIF, etc. formats ACDSee 17 should support the following RAW formats:
- CRW Canon
- CR2 Canon
- cRAV Sony
- DCR Kodak
- ERF Epson
- HDR Creo
- MRW Konica Minolta
- NEF Nikon
- ORF Olympus
- PEF Pentax
- RAF Fujifilm
- RAW Casio, Contax, Leica, Panasonic, Pentax
- RWL Leica
- sRAW Canon
- SRW Samsung
If you have purchased the product you can consult:
- ACDSee 17 Online help
- ACDSee 17 User guide
- Official support
The Online help is at:
help acdsystems com
The User Guide in PDF format can be downloaded from:
http://help.acdsystems.com/en/acdsee-17/acdsee-17.pdf
The Customer support can be contacted at:
https://acdsystems.desk.com/customer/en/portal/emails/new
Diane, I have got to go to bed now...I've been up way past my bedtime :c) lol....Shoot me an email at [email protected] or post back here the results of what I shared with you if that doesn't work and I will pick this up in the morning :c)
Hi; my advice wasn't to upgrade windows. My advice was to download the latest ACDsee software. My question about which operating system you had was to see if you were using Vista or not which could have been a culprit but since you are not, that rules that out. However, some windows updates may interfere with some software. That's why I suggested going to ACDsee's website and see if there is a known issue with up to date windows XP or not by downloading either a patch or the latest version of ACDsee.
Also, when you plug in your new camera, you said it isn't doing anything....does it appear in my computer as a removable drive where you could manually go in and look at your pictures?
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