HP OfficeJet J4580 All-In-One Laser Printer Logo
Posted on Dec 28, 2008
Answered by a Fixya Expert

Trustworthy Expert Solutions

At Fixya.com, our trusted experts are meticulously vetted and possess extensive experience in their respective fields. Backed by a community of knowledgeable professionals, our platform ensures that the solutions provided are thoroughly researched and validated.

View Our Top Experts

HP Officejet j4580 all in one printer error message

The error message reads "cartridge problem: [tri-color]. Refer to device documentation to troubleshoot problem"

  • 13 more comments 
  • Anonymous Jan 04, 2009

    Same as above

  • Anonymous Jan 12, 2009

    error msg. that will not go away!

  • Anonymous Jan 21, 2009

    I can't print and that message won't go away no matter how many times in shut down and turn on my printer. I have work to do!

  • ABerke7481 Feb 19, 2009

    I get the same error message. I have run a Clean and Align on the Tools. Everything (including color) comes out fine. But when I try to print, the error message still comes up. Turning machine and/or computer off and restarting does not help.

  • Anonymous Feb 19, 2009

    Getting error message "print cartridge problem [tri-color]. Refer to device documentation to trouble shoot."

    I've only had this printer a month and I can't fix this problem! It will not print at all.

  • Anonymous Feb 20, 2009

    no use

  • jameswill36 Feb 21, 2009

    the printer is reading:print cartridge problem : (black) .refer to device documentation to troubleshoot. now i didn't get a manual with my hp so how do i fix this problem?

  • Anonymous Mar 02, 2009

    Starting to think these printers are "rigged" Junk. Same issue= First with color, then black. Black came back on it's own..not sure how, just one day it was ok. Tried color again tonight and now both refuse to print.

    It's like these printers are intentional designed to refuse to print simply to sell more cartridges. Mine was 2 months old when problem first began and had 2 black sheets printed and about 10 color sheets and ink was not low.


  • Anonymous Mar 09, 2009

    hjkhjk

  • Anonymous Mar 26, 2009

    9 uses have the same problem. how does that solve my problem

  • Anonymous Mar 26, 2009

    does not print gives the above message

  • roblieee Mar 30, 2009

    "Print cartridge problem: [Tri-Color]. Refer to device documentation to troubleshoot"

  • Anonymous Apr 21, 2009

    i replaced my black ink cartridge and in doing so, a message appears on the diplay "incompatible print cartridge (tri-color). i cant print anything (black or color).

  • Anonymous Apr 23, 2009

    I am getting the same mesagae after using the XL black for 11 days..now this.

  • Anonymous May 01, 2009

    same problem - I am starting to think this printer is a dog

×

3 Answers

Thomas F. Schneider

Level 3:

An expert who has achieved level 3 by getting 1000 points

Superstar:

An expert that got 20 achievements.

All-Star:

An expert that got 10 achievements.

MVP:

An expert that got 5 achievements.

  • Master 2,715 Answers
  • Posted on Dec 31, 2008
Thomas F. Schneider
Master
Level 3:

An expert who has achieved level 3 by getting 1000 points

Superstar:

An expert that got 20 achievements.

All-Star:

An expert that got 10 achievements.

MVP:

An expert that got 5 achievements.

Joined: Jul 10, 2007
Answers
2715
Questions
1
Helped
1106855
Points
6961

Anonymous

Level 1:

An expert who has achieved level 1.

  • Contributor 4 Answers
  • Posted on Apr 23, 2009
Anonymous
Contributor
Level 1:

An expert who has achieved level 1.

Joined: Apr 23, 2009
Answers
4
Questions
0
Helped
5115
Points
6

Http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00206040&lc=en&dlc=en&cc=us&product=3645100&lang=en

Ink Cartridges are under warranty. HP does not want to replace them, but they will if you persist. Mine are due in a week. I'll post back to tell you if this works.

Ad

Anonymous

Level 1:

An expert who has achieved level 1.

  • Contributor 1 Answer
  • Posted on Apr 06, 2009
Anonymous
Contributor
Level 1:

An expert who has achieved level 1.

Joined: Apr 06, 2009
Answers
1
Questions
0
Helped
2796
Points
1

Printing cartridge message for tri-color

1 Related Answer

puertobori

Doctor PC

  • 7733 Answers
  • Posted on Jan 16, 2011

SOURCE: My HP officejet J4580 All-in-one is reading "Print

Try using the HP Print Diagnostic Utility in Windows - HP Customer Care (United States - English).


If you need more help come back.

Post / thumbs / testimonial are welcome!

Ad

Add Your Answer

×

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

0helpful
1answer

Olor refer to documentation to troubleshoot

Color cartridge is failed.Replace it.It's part number is CC656AN.
3helpful
2answers
2helpful
2answers

I am receiving the ?Print cartridge problem-[Tri-Color] refer to device doc. to troubleshoot.? Error message on my Hp j4580. There is no help in doc and nothing I?ve tried (cleaning etc.)works. Should I...

I had the same problem. I called hp and spent an hour running through the troubleshooting things that I'd already done. They ended up sending me a new ink cartridge, and surprisingly, it worked. For some reason, the printer refused to recognize a nearly full ink cartridge. Go figure. It seems to be working for now, but it's a huge waste of ink and money. If you have the patience for it, call hp and see if they will replace your cartridges.
0helpful
3answers

J4580 Print Cartridge Problem:[Tri-Color]Refer to Device Documen.

hi i dont have the tricolor cartridge in my hp 5610 and i want to work only with black cartridge and my printer says there is no cartridge on the left , is it posible to solve this problem and work with one cartridge only ? i can print but copy and fax doesnt work . thanx
0helpful
3answers

Print cartridge problem: tri-color

lestave my j4580 trouble lt says ck blk cartrige
38helpful
5answers

Cartridge error, refer to device documentation for troubleshoot

show me a massage Cartridge error, refer to device documentation for troubleshoot printer model hp officejet 5610 all -in- one what is the problem and how do i solve thnk you
2helpful
2answers

Print cartridge problem : [Tri- color]

Printer display says: Print cartridge problem : [Tri-Color]. Refer to device documentation to troubleshoot. I can find nothing in the 'device documentation' to help me.
Not finding what you are looking for?

2,806 views

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Cindy Wells

Level 3 Expert

6688 Answers

k24674

Level 3 Expert

8093 Answers

Grand Canyon Tech
Grand Canyon Tech

Level 3 Expert

3867 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...