Question about Polycom SoundPoint IP 501 IP Phone

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My polycom sipphones in the call center suddently cannot make outbound calls. this has been reported this afternoon. when making an outbound call the phone issues the message 'HELD', then drop

Polycom sound point ip 550

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  • mothusi_maka
    mothusi_maka Sep 21, 2012

    i found out that our MGW was not allowing calls to go in and out as usual, so i figurured it was probably conjested or just freezing and needed a restart. so i restarted the MGW and all was back to nomal.

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  • 4 Answers

Makes sure your Firmware is all upto date. Had the same issue with the soundpoint ip 501.

Posted on Aug 09, 2013

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6ya6ya
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SOURCE:

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Posted on Jan 02, 2017

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SOURCE: just installing polycom 501 phones with nextiva

Ohh this mean, you did not register this extension on your phone system. Create this extension on your phone system. Be sure that password given on Phonesystem is also configured on phone too.

Posted on Nov 14, 2008

corydzbinski
  • 7 Answers

SOURCE: Polycom Soundpoint IP 501 - URL call is disabled

This in it's most basic description means that the phone is unable to register with the SIP server, most likely for lack of internet connectivity or a firewall blocking the packets.

If you've verified connectivity and opened the proper ports and the phone fails to initialize and still getting “URL Call Disabled” or all of the above parameters are correct, update the firmware for the router. This can usually be done within the router configuration. Then reboot in order, the cable modem or DSL, the router or switch, then the phone. This may solve the problem.

If still having the same issue, confirm in the router configuration for settings such as SIP proxy, gateway, or application layer or any configuration setting for SIP or VOIP. If any of these do exist, make sure they are turned off as these may only confuse or adversely affect many implementations.

Posted on Jul 02, 2009

Douglessd
  • 284 Answers

SOURCE: How do I set up my voice mail on my Polycom IP 330 Phone?

Voice mail is probably a feature provided by your service provider.
I have a PBX with several different viop phones configured.

The voice mail is stored on the PBX you just need to configure the message waiting light on the phone and possibly a speed button that automatically dials the voice mail code.

I assume that you don't have a PBX and an internet service provider / voice service provider has those features available for you. They should have the documentation you need to configure the phone. If they specifically support your model phone you are in luck. Otherwise you will have to adapt from their generic description.

I have noticed that some really cheap voice plans don't include voice mail.


Hope this helps.


Posted on Jul 08, 2009

SOURCE: one of our Polycom 550 phones keeps randomly

It is not your T1. The T1 only controls the internet, not your local LAN. How old is the phone? It could be a bad phone....What system is it installed on?

Posted on Jan 10, 2010

  • 5 Answers

SOURCE: reset password

Plug the phone in and allow it to boot up. Once the home screen is displayed, press and hold the 4, 6, 8, and * keys for about three seconds, or until you hear an audio alert and the phone asks you for a password. Enter 456 (default Admin password) and the phone will default itself. If the password has been changed, and 456 does not work, enter the MAC address of the phone as the password. Entering the MAC address of the phone will only reset the Admin password to the default, so it will probably be necessary to repeat this procedure, entering 456 the second time, to factory default the phone.

Posted on May 31, 2010

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