Hi Richard,
There are few troubleshooting steps that you can perform to fix this issue. This issue is related to Printhead Failure ( that holds the cartridges )
1. Disconnect the Power cord from back of the printer ( printer must be power on when you do this )
2. Wait for 10 seconds and plug the cable to Printer
3. Wait for the printer screen to display the menu
4. Try to print test page.
Or Try the Step Below
This is easily fixed with the following key sequences. You do NOT have to open the printer and unplug a circuit board.
1) press * and # at the same time
2) press 1, 2, 3 and "support R0632M" should display
3) press > and "information menu" should display
4) press > and "configuration menu" should display
5) press OK and "hardware failure status" should display
6) press OK "failure status: clear". Press OK to clear
7) press CANCEL
8) press CANCEL
9) press CANCEL
10) turn printer off, unplug power cord for 2 minutes, plug cord back in then turn printer back on.
NOTE: I did this and the fist time the error came back. Do the sequence again (as I did) and the error will be replaced with the usual print cartridge initialization screens. Print a test page to make sure.
OR
Check this link as well for more detailed information -> Click here
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